Pharmacy Operations Manager

Walgreens•Colorado Springs, CO

7d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. This role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under pharmacist supervision and within applicable company policies, laws, regulations, and business ethics. The manager is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports customer service, prescription processing, patient-care activities permitted by law, pharmacy workflow and inventory, compliance, equipment and security, insurance claims, community outreach, and pharmacy financial and operational improvement. It also leads technician hiring, onboarding, training, scheduling, and accountability; helps monitor required licenses and certifications; communicates information to the pharmacy team; and participates in store and pharmacy meetings. The role maintains PTCB certification and continues relevant pharmacy and healthcare training and development.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer service best practices.
Build customer relationships by anticipating needs and proactively offering services, with increased focus on healthcare services.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, verification where allowed by law, and patient and physician calls under pharmacist supervision.
Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure timely task completion and hold team members accountable for efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, coordinate the daily activity schedule, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage non-licensed administrative and inventory tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Lead technology and process rollouts, champion change, and engage the team in action planning.
Ensure proper operation and maintenance of pharmacy equipment; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Walgreens Good Faith Dispensing policy during applicable prescription-dispensing activities under pharmacist supervision.
Apply asset-protection techniques; support diversion monitoring and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-handling and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing; follow up with insurers and medical providers; and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build and sustain retail partnerships.
Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, timeliness, legal compliance, and constructive discipline policies.
Manage technician hiring, onboarding, training, and scheduling; monitor timely training completion and follow company policies for scheduling and training.
Identify pharmacy-operations knowledge gaps and provide or arrange hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licensure, registration, and certification status and documenting it using company resources such as the Walgreens Online Verification System.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and local, state, and federal laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and training, including LTMP e-modules, and follow performance improvement plans offered by the Pharmacy Manager.
Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate support-center messages and key emails to the pharmacy team.
Participate in key store and pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.