Pharmacy Operations Manager

Walgreens•Aurora, MS

23d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring an efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions. The role supports patient care by assisting with registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under pharmacist supervision. It helps deliver healthcare services permitted by law and manages pharmacy workflow, scheduling, supplies, inventory tasks, records, equipment, and compliance activities that do not require pharmacist licensure. The manager also supports insurance claim resolution, audit participation, financial and service improvement, community outreach, and off-site immunization clinics and community events. The position requires maintaining PTCB certification or applicable state certification/registration, keeping pharmacy and healthcare knowledge current, completing required training, and following performance improvement plans. The manager communicates relevant messages to the pharmacy team and participates in store and pharmacy meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while ensuring efficient workflow and a positive patient experience.
Serve as a certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies, laws, regulations, and ethics.
Select, recruit, onboard, train, schedule, coach, and develop pharmacy technicians; manage performance, including discipline and termination decisions or recommendations.
Engage customers and patients, respond to complaints and requests, answer non-clinical questions, and model customer service practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under pharmacist supervision.
Assist with healthcare service offerings, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Coordinate daily pharmacy schedules, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Perform non-licensed administrative and inventory management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls and support new technology and process rollouts, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy, asset protection practices, diversion monitoring procedures, and pharmacy error and Continuous Quality Improvement Program policies.
Communicate prescription errors to the accountable pharmacist and report pharmacy security concerns to the Pharmacy Manager.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager's direction, pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with laws and company procedures.
Identify team members' pharmacy-operations knowledge gaps and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications for active and compliant status.
Ensure selection, recruitment, record retention, and training procedures meet company policy and applicable laws.
Maintain PTCB certification through the designated program and/or maintain state-required certification or registration.
Maintain pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training.
Follow performance improvement plans and pursue professional development through self-monitoring, feedback, and mentoring.
Communicate support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.