Pharmacy Operations Manager

Walgreens•Columbus, OH

24d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports patient care and pharmacy services while managing workflow, inventory, records, equipment, compliance, insurance claims, and customer service. It works with the Pharmacy Manager, pharmacists, store leadership, pharmacy staff, customers, healthcare providers, insurers, and community partners. The role requires a flexible schedule that includes evening and weekend hours.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Greet and assist customers and patients; resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and proactively offering services, with increased focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and as permitted by law.
Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure timely task completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily schedules, recommend pharmacy-hour allocations, and maintain a clean, orderly, adequately stocked pharmacy.
Manage administrative activities and inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and support technology and process rollouts, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; apply asset-protection techniques and support diversion monitoring.
Follow Good Faith Dispensing policies, report prescription errors to the accountable pharmacist, and follow pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance-claim processing; follow up with insurers and medical providers and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, and at the Pharmacy Manager’s direction assign pharmacists to, off-site immunization clinics and community events.
Build and maintain relationships with retail partners.
Lead technician performance management, including discipline, suspension, termination, or recommendations for these actions; enforce attendance, timeliness, and legal compliance.
Hire, onboard, train, and schedule technicians; monitor timely completion of training and identify and address knowledge gaps.
Follow company policies and procedures for scheduling and training, and ensure compliant selection, recruitment, record retention, and training practices.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, including documenting licensure status using company resources.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; complete required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance-improvement plans, and seek feedback and professional development.
Communicate relevant support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.