Pharmacy Manager, Store 06712

CVS Health • Nashville, IN

2d

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, and manage change and performance. The role models genuine care and excellence while overseeing pharmacy operations, patient counseling, immunization, prescription fulfillment, inventory, compliance, training, scheduling, and team performance. The Pharmacy Manager partners with the Store Manager and district colleagues to support staffing and operational needs, and helps improve access to care and patient outcomes through pharmacist-delivered clinical services where permitted.

The manager is responsible for safe and appropriate dispensing, counseling, and immunizing practices; accurate prescription workflows; compassionate patient service; inventory protection, including cold chain products; onboarding and training pharmacy team members; compliance with laws and regulations; and maintaining a safe, inclusive, and engaging team environment. The position requires regular, predictable attendance, including nights and weekends, and flexibility to meet scheduling and business needs. The role also includes physical activities such as standing for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.

Requirements

• Active Pharmacist License in the state where the Store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Customer service and team orientation, including responding appropriately to patients’ needs and reactions.
• Verbal and written communication skills, active listening, and the ability to accurately communicate detailed instructions.
• Mathematical reasoning skills to calculate quantities, days’ supply, and packaging needed for prescriptions.
• Problem-solving skills to choose appropriate responses to challenging patient or colleague interactions.
• Ability to lead, delegate, motivate, coach, provide feedback to, discipline, and, when necessary, terminate pharmacy team members.
• Physical ability to remain upright and mobile for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; adjust machines precisely; stoop and move items between low and high positions; and perform close visual work.
• Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Lead, develop, coach, and manage the pharmacy team, setting a positive example and supporting strong performance.
• Provide and oversee safe, appropriate dispensing, patient counseling, and immunizing practices.
• Oversee pharmacy bench shifts and strengthen performance through coaching and follow-up.
• Direct the team in following pharmacy workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
• Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance and medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to protecting cold chain products.
• Conduct onboarding and training for new Technicians and Pharmacists, and ensure trainees progress toward required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and support their progress toward required training and licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual reviews, and address performance gaps.
• Write or delegate and oversee the pharmacy schedule, remaining flexible to scheduling and business needs.
• Review business reporting and develop action plans to address workflow, service, patient care, and compliance gaps.
• Build a culture of safety, empowerment, inclusion, psychological safety, and feedback.
• Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permitted.
• Comply with relevant laws, regulations, professional standards, ethical principles, and CVS Health policies, including controlled-substance requirements and patient privacy and security.
• Complete additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• CVS Health bonus, commission, or short-term incentive program eligibility
• Additional resources supporting colleagues’ physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed