Pharmacy Manager (Full Time)

North Country Healthcare • Berlin, NH

4h • Onsite

About The Position

North Country Healthcare (NCH) is a non-profit affiliation of four medical facilities located in the White Mountains Region of New Hampshire. This comprehensive healthcare network delivers integrated patient care through community hospitals, specialty clinics, and home health and hospice services. As a leader in a management position, this role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance. The pharmacy manager is responsible for the day-to-day operations of the Pharmacy Department, including staff supervision, maintenance of clinical programs, effective communication, workload assignment, and resource allocation to best serve patients and NCH's mission. The manager ensures the timely and accurate preparation and distribution of pharmaceutical products, completion of clinical functions, participation in quality improvement, and adherence to current medical practice, New Hampshire Law, CMS, DEA, FDA regulations, and drug manufacturer recommendations.

Requirements

• Bachelor of Pharmacy or Doctor of Pharmacy degree from an accredited college of pharmacy.
• Valid New Hampshire State Pharmacist license
• Association accredited course in Basic Life Support (BLS), and renewal on a regular basis, with up to a three-month grace period after the expiration date.
• Advanced Cardiac Life Support (ACLS) certification from an accredited course provider, for participation in Code Blue situations.
• Thorough knowledge of in-patient hospital pharmacy operations, clinical pharmacy knowledge, State and Federal Controlled Substances Acts, and regulatory compliance.
• Ability to learn and apply new skills; keeps abreast of current developments within the profession.
• Maintains confidentiality per policy and regulations.
• Speaks clearly in positive or negative situations; listens and obtains clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; writes clearly and informatively; keeps others adequately informed; selects and uses appropriate communication methods.
• Treats people with respect; upholds organizational values; follows policies and procedures; supports organization goals and values; shows respect and sensitivity for cultural differences; takes responsibility for own actions; responds to management direction; completes tasks on time or notifies appropriate persons with an alternate plan; asks for and offers help when needed.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics; adapts to changes in the work environment; changes approach or method to best fit the situation.
• Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules staff and their tasks.
• Explores ways to improve and promote quality; demonstrates accuracy and thoroughness.

Nice To Haves

• Registered pharmacist experience, 5 or more years preferred.
• Management or supervisory experience, 1 or more years preferred.

Responsibilities

• Oversees the clinical activities of the department to ensure quality services are provided in accordance with good clinical pharmacy practice guidelines, recommending agencies and regulatory bodies.
• Ensures that department activities meet state and federal laws and regulatory requirements.
• Promotes and maximizes the involvement of staff pharmacists in clinical pharmacy services, including patient drug therapy monitoring, medication history/reconciliation, drug information, and participation in training and patient education programs.
• Performs duties of a Clinical Pharmacist as required.
• Encourages and promotes all staff to practice at the top of their scope of practice in alignment with departmental goals and objectives.
• Participates in achieving goals for the hospital and pharmacy department through collaboration with pharmacy administrative team and interdepartmental collaboration.
• Provides accurate and comprehensive drug information to other healthcare professionals, Pharmacy staff, and patients.
• Leads departmental goal setting process and provides a roadmap for accomplishing goals, monitoring progress and developing action plans.
• Communicates affiliate, department, and system goals to staff, helping them understand the impact on operations and resources.
• Develops a plan of action to address current and future resource needs to meet service and/or operational demands and objectives.
• Identifies process improvement opportunities and initiates action plans to meet short/long term operational objectives or service level agreements.
• Develops metrics and methods for measuring outcomes against relevant internal and external benchmarks; assists in the identification of criteria and effective qualitative/quantitative measurement tools.
• Prepares reports and/or analyses, identifying operational trends and recurrent issues, and recommends and implements courses of action.
• Establishes and manages capital and operational budgets to achieve financial targets via effective utilization of personnel, resources, and supplies.
• Monitors department productivity, ensuring operational challenges are addressed timely.
• Reviews financial reports and develops and implements corrective action plans to address unfavorable variances. Monitors 340B program compliance and savings impact.
• Reviews and approves billing statements from vendors according to established protocol.
• Provides and fosters an inclusive work environment that encourages staff engagement and collaboration, establishing a culture of teamwork.
• Supervises assigned staff, makes hiring and termination decisions, and reviews and approves timekeeping records.
• Establishes expectations with all direct reports, holds individuals and work teams accountable, and ensures job descriptions accurately reflect job responsibilities and expectations.
• Evaluates staff performance and makes/recommends associated merit increases. Provides constructive feedback, coaching, and counseling. Implements disciplinary actions and/or performance improvement plans.
• Provides opportunities for career development, role expansion, and cross-training.
• Monitors department training and orientation plans, ensuring staff meets competency requirements and participates in appropriate education and training programs.
• Responds timely to alleged violations of policies, procedures, regulations, and standards of conduct by evaluating or initiating investigative procedures.
• Ensures staff maintains current and appropriate professional credentials.
• Inventory Control
• Policy and procedure development
• Quality assurance
• Compliance
• Staff Management
• Scheduling
• Communication
• Clinical Pharmacy Services

Benefits

• Commencement bonus of $10,000, with 50% payable at or around the hire date and the remaining 50% payable after six (6) months of continuous employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager