Pharmacy Manager - Full Time Flexible

CVS Health•West Point, MS

13d•$65 - $81

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, promote best practices, and guide teams through change. They model genuine care and set high standards for pharmacy operations, including safe and appropriate dispensing, counseling, immunizing, prescription fulfillment, and compliance with legal and regulatory requirements. The role includes coaching team members, onboarding and training pharmacy staff, overseeing performance and workflow, managing inventory, building a positive patient experience, and partnering with the Store Manager to maintain pharmacy talent and training pipelines. Pharmacy Managers also support clinical services, review business reporting and create action plans, maintain clinical and technical skills, and foster a safe, inclusive, and psychologically supportive team environment. The role requires flexibility to meet scheduling and business needs, including nights and weekends.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate on tasks and pivot quickly to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ needs and reactions.
Verbal and written communication skills for interacting with patients and colleagues.
Active listening skills.
Mathematical reasoning skills for prescription quantities and days’ supply.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to lead, delegate, coach, motivate, provide feedback, and foster collaboration.
Ability to adapt to changing circumstances and take accountability.
Physical ability to remain upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger movements; and handle items with precision.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects using negligible force.
Ability to communicate and receive detailed information orally.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coach team members, and follow up on pharmacy performance measures.
Direct the pharmacy team in following workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and ensure timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained pharmacy colleagues and ensure their required training is completed on time.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting and develop action plans to address workflow, service, patient care, and compliance gaps.
Build a culture of safety, empowerment, inclusion, and psychological safety, inviting feedback and taking relevant action.
Maintain clinical and technical skills, complete required trainings and CMEs, and seek learning opportunities to better support patients.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permitted.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate tasks, empower and motivate team members, provide feedback and coaching, and address performance issues, including discipline or termination when appropriate.
Perform additional tasks as directed by a Supervisor or Manager.