Pharmacy Manager - $50K Sign-On Bonus & Relocation

Walgreens•Monterey, CA

10d•$74 - $91

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients on the effective use of medications and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately and in accordance with regulatory requirements and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, and staff performance and engagement, while supporting staff training, coaching, and formal performance management. The role delivers patient-centered service, counsels patients about medications and health needs, performs pharmacist and clinical services, and ensures the pharmacy operates in compliance with applicable laws and company standards. It oversees staffing and pharmacy operations, insurance claims, pharmacy technology, documentation, inventory, facilities, and business performance. The Pharmacy Manager also collaborates with the Store Manager on business planning, hiring, staff development, and community health and wellness initiatives.

Requirements

BS in Pharmacy or PharmD from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willing to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates only: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates only: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet and assist patients, resolve issues, answer questions, and model customer-service practices that promote a positive, empathetic, and inclusive patient experience.
Anticipate patient needs and promote pharmacy healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, coordination, team suggestions, pharmacy opening and closing, and shift changes.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with workflow, prescription fulfillment, billing, clinical documentation, training, inventory, and point-of-sale systems; identify productivity improvements.
Ensure accurate insurance claim processing, resolve issues with insurance companies and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and respond to provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures when working in virtual environments.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to keep the department functional, presentable, and efficient.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, foster teamwork, recognize staff improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support team-member welfare and morale.
Maintain required licenses, credentials, and certifications for clinical services.
Maintain and enhance pharmacy, healthcare, retail, and management knowledge; complete required education credits, training, and learning modules.
Seek professional development through self-monitoring, constructive feedback, and mentorship from the Healthcare Supervisor and Store Manager.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff in support of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory data; oversee asset protection and inventory management; identify performance trends and improvement opportunities.
Build relationships with local healthcare providers and promote pharmacy services in the community to support business growth and health and wellness awareness.