Pharmacy Manager 50k Sign On Bonus Available

Walgreens•Germantown, MD

About The Position

The Pharmacy Manager provides pharmacy consulting and clinical healthcare services to patients, including medication counseling, immunizations, diagnostic testing, and patient outcome services. The role ensures that medications are compounded, reviewed, dispensed, and verified accurately and in compliance with applicable regulations and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and professional development. The position leads patient service and pharmacy operations, including counseling patients, coordinating prescription fulfillment, maintaining regulatory compliance, managing pharmacy systems and documentation, and resolving issues involving prescriptions, insurance, and medical providers. The Pharmacy Manager also directs hiring and performance management in collaboration with the Store Manager, supports staff training and career development, monitors business performance, and builds relationships with local healthcare providers and the community.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific pharmacy experience.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
For internal candidates: an average rating of at least 3.0 on leadership behaviors in the most recent performance review, if one is on file, and no written disciplinary actions in the last 12 months.
For internal candidates: at least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors in the most recent performance review, if one is on file.

Responsibilities

Engage patients, offer assistance, resolve issues, answer questions, and model customer service practices that promote a positive patient experience.
Promote Walgreens healthcare services, including patient consultation, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with applicable regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
Establish efficient pharmacy workflows, oversee scheduling and role assignments, coordinate activities, solicit team suggestions, and manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to develop strategic business opportunities.
Maintain knowledge of pharmacy information technology systems and support staff and patients using those systems.
Identify productivity improvements and ensure insurance claims are processed accurately.
Resolve patient issues with insurance companies and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers regarding prescriptions, dosages, refills, interactions, allergies, alternatives, and questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
Partner with centralized support for patient registration and exception resolution.
In virtual environments, conduct virtual product reviews according to company procedures and guidelines.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure compliance with employment laws.
Establish team expectations and goals, promote teamwork, recognize staff improvements, and manage staff training and formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, morale, welfare, complaints, and conflicts.
Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education and training; and pursue professional development.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory; and identify performance trends and improvement opportunities.
Build relationships with local medical professionals, promote the pharmacy in the community, and support the Store Manager in expanding community health and wellness awareness.