Senior Pharmacy Technician $2,500 Sign On Bonus

Shields Health Solutions • Durham, NC

12d • Hybrid

About The Position

Shields Health Solutions is hiring a Pharmacy Liaison in Durham, North Carolina. The Pharmacy Liaison serves as an integrated member of the clinic team and a vital connection among patients, providers, and pharmacy services. The role helps patients access and remain on specialty therapies by providing support, education, medication access assistance, and an effective patient experience. Training is full-time onsite Monday through Friday for the first eight weeks; after training, the schedule is hybrid.

The position supports specialty and retail prescription medication needs, medication adherence and refill coordination, prior authorizations, insurance issues, and patient financial assistance programs. The Pharmacy Liaison collaborates with pharmacists, the Patient Service Center, and clinic staff, responds to patient inquiries, documents patient information in required systems, and participates in process improvements.

The stated salary range is $55,000–$59,000, plus bonus pursuant to the terms of any applicable bonus plan. A $2,500 sign-on bonus is advertised. Actual salary depends on experience, seniority, geographic location, and other factors permitted by law.

Requirements

• Active Pharmacy Technician registration in the state of employment.
• National Pharmacy Technician Certification (CPhT or ExCPT).
• High school diploma or GED.
• At least 2 years of Pharmacy Technician experience.
• Strong interpersonal and communication skills, including the ability to build relationships with patients and healthcare providers.
• Ability to work independently and thrive in a collaborative team environment.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office and ability to learn new systems and applications quickly.
• Solid computer skills, including Microsoft Outlook, Teams, Word, Excel, and PowerPoint, and ability to navigate the internet and web-based platforms.
• Data-entry and computer skills are evaluated through an assessment as part of the pre-employment process.
• Patient-focused mindset and passion for outstanding service and improving patient outcomes.

Nice To Haves

• 3–5 years of Pharmacy Technician experience preferred.

Responsibilities

• Serve as an integrated member of the clinic team, partnering with providers, nurses, and staff to support patient care.
• Educate patients about pharmacy services and help them navigate their medication journey.
• Support patients’ specialty and retail prescription medication needs.
• Conduct medication adherence outreach and coordinate refills to help patients remain on therapy.
• Assist with prior authorizations, insurance issues, and patient financial assistance programs.
• Collaborate with pharmacists and the Patient Service Center to provide seamless patient support.
• Respond to patient inquiries and help resolve medication-related concerns.
• Maintain accurate documentation and manage patient information within required systems.
• Participate in process improvement initiatives that enhance patient care and operational efficiency.
• Deliver exceptional customer service and create a positive patient experience.

Benefits

• $2,500 sign-on bonus.
• Competitive compensation.
• Medical, dental, and vision insurance starting day one.
• 401(k) with company match.
• Four weeks of PTO and eight paid holidays, plus two additional floating holidays.
• Paid parental leave and disability benefits.
• Career growth and professional development opportunities.
• Employee wellness programs and resource groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED