Senior Pharmacy Technician $2,500 Sign On Bonus
About The Position
Shields Health Solutions is seeking a Pharmacy Liaison to help patients access and stay on specialty therapies. The role serves as a link between patients, providers, and pharmacy services, providing support, education, and assistance with medication access throughout treatment. The Pharmacy Liaison is an integrated member of the clinic team and works with providers, nurses, pharmacy staff, and the Patient Service Center to support patient care and create a positive patient experience. The position is based in Durham, North Carolina. Training is full-time onsite, Monday through Friday, for the first eight weeks; after training, the schedule is hybrid. The stated salary range is $55,000 to $59,000, plus bonus pursuant to the terms of any applicable bonus plan. The posting also advertises a $2,500 sign-on bonus.
Requirements
- Active Pharmacy Technician registration in the state of employment.
- National Pharmacy Technician Certification (CPhT or ExCPT).
- High school diploma or GED.
- At least 2 years of Pharmacy Technician experience.
- Strong interpersonal and communication skills, including the ability to build relationships with patients and healthcare providers.
- Ability to work independently and thrive in a collaborative team environment.
- Strong organizational skills and attention to detail.
- Proficiency with Microsoft Office and ability to quickly learn new systems and applications.
- Solid computer skills, including Microsoft Outlook, Teams, Word, Excel, and PowerPoint, internet navigation, and web-based platforms; data entry and computer skills will be evaluated as part of pre-employment.
- Patient-focused mindset and passion for outstanding service and improved patient outcomes.
Nice To Haves
- 3–5 years of Pharmacy Technician experience preferred.
Responsibilities
- Serve as an integrated member of the clinic team, partnering with providers, nurses, and staff to support patient care.
- Educate patients on pharmacy services and help them navigate their medication journey.
- Support patients’ specialty and retail prescription medication needs.
- Conduct medication adherence outreach and coordinate refills to help patients stay on therapy.
- Assist with prior authorizations, insurance issues, and patient financial assistance programs.
- Collaborate with pharmacists and the Patient Service Center to ensure seamless patient support.
- Respond to patient inquiries and help resolve medication-related concerns.
- Maintain accurate documentation and manage patient information in required systems.
- Participate in process improvement initiatives to enhance patient care and operational efficiency.
- Deliver exceptional customer service and create a positive patient experience.
Benefits
- $2,500 sign-on bonus.
- Competitive compensation.
- Medical, dental, and vision insurance starting day one.
- 401(k) with company match.
- 4 weeks of PTO and 8 paid holidays, plus 2 floating holidays.
- Paid parental leave and disability benefits.
- Career growth and professional development opportunities.
- Employee wellness programs and resource groups.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
