About The Position
Pfizer GH&B Canada is creating a new retail pharmacy account-management capability as its multisource and biosimilars portfolio expands. The Ontario Pharmacy Key Account Manager will turn retail priorities into execution at the account level, initially focusing on supportive care biosimilars, where pharmacy dispensing decisions influence which product patients receive. The role complements Institutional Key Account Managers, who focus on institutions, and reports to the Ontario Regional Business Manager. The PKAM builds trusted relationships with pharmacy decision-makers and influencers, grows Pfizer's presence and product availability in retail pharmacies, and develops account strategies and commercial approaches aligned with customer needs and GH&B Canada's strategy. The position works across field and head-office teams to coordinate customer engagement, achieve sales objectives, share market insights, monitor account performance, and support patient access. All commercial activity must comply with company policies and applicable regulations.
Requirements
- University degree in business administration or science.
- At least five years of pharmaceutical sales experience.
- Demonstrated success in customer-facing positions; retail pharmacy account-management experience is preferred.
- Proven account-management and selling skills, including the ability to identify partnership opportunities that meet both Pfizer's and customers' goals.
- Strong business acumen and strategic business-planning abilities.
- Proficiency with CRM and analytics tools and Microsoft Office.
- Excellent communication, presentation, negotiation, and interpersonal skills.
- Ability to travel frequently within Ontario.
- Valid driver's license.
- Excellent verbal and written communication skills in English.
Nice To Haves
- An established network of key stakeholders in the retail pharmacy channel.
- Experience with generics, biosimilars, or other multisource products.
- Experience in contracting, pricing, or commercial negotiation.
Responsibilities
- Establish and maintain long-term, trusted relationships with decision-makers and influencers at retail pharmacy accounts, including head-office and purchasing teams, pharmacy owners, pharmacists, and pharmacy staff.
- Increase Pfizer's presence and product availability in the retail pharmacy channel so prescriptions for Pfizer biosimilars can result in Pfizer products being dispensed.
- Identify and prioritize retail pharmacy accounts according to dispensing volume and growth opportunities for the GH&B portfolio, initially focusing on supportive care biosimilars.
- Develop and execute strategies and business plans for priority retail pharmacy accounts in the territory in collaboration with IKAMs, the other PKAM, and the RBM.
- Understand customers' objectives, strategies, and priorities—including purchasing, inventory, dispensing, and substitution practices—and use this information to develop account plans and business cases that lead to agreed, implemented actions.
- Develop competitive, responsive channel-specific commercial approaches and account offerings with Marketing, Contracts, Supply, Access and Value, and Legal and Compliance, while complying with company policies and regulations.
- Maintain working knowledge of provincial and private payer environments and their effects on retail pharmacy dispensing and biosimilar uptake.
- Coordinate with Virtual Healthcare Sales Representatives, the Field Patient Support Services Manager, Senior Strategic Healthcare Partners, Marketing, the Patient Support Program, and other field and head-office colleagues to support aligned, non-duplicative engagement and sales objectives.
- Gather and share insights about retail pharmacy channel trends, competitor activity in the multisource biosimilar market, and account-level sales and share performance with GH&B leadership, Marketing, and Brand teams.
- Analyze account activity, monitor progress against account plans and channel objectives, and adjust action plans and resource allocation as appropriate.
- Coordinate and deliver compliant educational programs for retail pharmacy customers, attend relevant conventions and events, and use Pfizer resources to benefit key customer segments.
- Provide input into recommendations and deployment of Pfizer resources within accounts as needed.
- Use a Digital First multichannel approach and deploy digital technology and channels to enhance customer experience, improve colleague efficiency, and support patient access to medicines.
- Maintain full compliance in commercial activities and report adverse events and product complaints according to corporate procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
