Pharmacy Graduate Intern (Non-US Education)
About The Position
The Pharmacy Graduate Intern engages in post-graduate pharmacy activities under the direct supervision of a licensed pharmacist to fulfill State Board of Pharmacy requirements. The role provides customers with medication-use counseling and information about drug interactions, and supports preventive healthcare services such as immunizations. It also involves compounding, dispensing, reviewing, and verifying medications in accordance with applicable regulations and company policies and procedures. The intern supports pharmacy workflow and assists the Pharmacy Manager with pharmacy financials, inventory management, and customer experience. The role contributes to customer service, pharmacy operations, staff development, ongoing professional learning, and communications. It works with customers, pharmacy and store colleagues, medical providers, insurance companies, and community partners to support safe and effective medication use and pharmacy services.
Requirements
- Bachelor's degree in Pharmacy from an accredited university outside the United States.
- Foreign Pharmacist Graduate Equivalency Certificate (FPGEC).
- Intern permit or certificate issued by the respective Board of Pharmacy, if required.
- Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 45 days of completing intern hours.
- Certified Immunizer or willingness to become an immunizer within 90 days of hire.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
- Model customer-service best practices, build relationships with valuable customers, anticipate needs, and promote healthcare services such as consultations, medication management, drug therapy reviews, immunizations, flu shots, and diabetes awareness.
- Participate in community events and outreach activities as requested.
- Under the direct supervision of a licensed pharmacist, counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
- Perform pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
- Review, interpret, and accurately dispense prescribed medications when required by workload.
- Help ensure pharmacy operations comply with regulations, company policies, and standards; assist the Pharmacy Manager with efficient workflow procedures, role assignments, and coordination of activities.
- Perform pharmacy opening, closing, and shift-change duties.
- Apply the Good Faith Dispensing policy and applicable state and federal controlled-substance laws when filling prescriptions.
- Maintain knowledge of pharmacy information systems, including Intercom Plus, registers, automation, and StoreNET, and propose or implement system enhancements to improve productivity.
- Process insurance claims accurately, help resolve customer issues and payment rejections, follow up with insurers and medical providers, and participate in third-party audits.
- Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternative medications and answer provider questions.
- Perform retail, clinical, and wellness services, including immunizations, flu shots, diabetes awareness, and other preventive healthcare services.
- Assist the Pharmacy Manager with analysis of financial, customer-service, asset-protection, and inventory-management performance; review KPIs with the Pharmacy Manager, Store Manager, and Healthcare Supervisor.
- Maintain relationships with local healthcare providers and participate in outreach to promote pharmacy services and growth.
- Partner with Central Pharmacy Operations on customer registration and third-party reviews, and help resolve customer issues at Well Experience locations; in virtual environments, conduct product reviews under company procedures and guidelines.
- Assist the Pharmacy Manager with hiring and training staff; coach employees, provide constructive feedback, monitor customer service, and support employee development.
- Promote teamwork, set expectations, monitor and recognize progress, and foster a shared team vision.
- Maintain pharmacy and healthcare knowledge by reading relevant journals, company publications, and communications; stay aware of retail and management developments and pursue best practices.
- Obtain required certifications, education credits, and company training.
- Pursue professional development by monitoring performance, seeking constructive feedback, and using the Pharmacy Manager and Store Manager as mentors and coaches.
- Communicate relevant corporate health and wellness services or strategy information to pharmacy staff in support of the Pharmacy Manager and Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
