Pharmacy Graduate Intern (Non-US Education)

Walgreens•Silver Lake, CA

20d

About The Position

The Pharmacy Graduate Intern engages in post-graduate pharmacy activities under the direct supervision of a licensed pharmacist to fulfill State Board of Pharmacy requirements. The intern provides pharmacy consulting services to customers on effective medication use and drug interactions, and offers preventive healthcare services such as immunizations. The role supports the proper compounding, dispensing, review, and verification of prescribed medications within regulatory guidelines and company policies and procedures. It also helps maintain efficient pharmacy workflow and supports the Pharmacy Manager in optimizing pharmacy financials, inventory management, and customer experience. The intern supports customer service, pharmacy operations, healthcare services, community outreach, team performance, training, and communications. Responsibilities include counseling patients, processing and verifying prescriptions, supporting insurance claims and pharmacy systems, assisting with workflow and staff development, and maintaining current pharmacy knowledge and required certifications.

Requirements

Bachelor’s degree in Pharmacy from an accredited university outside the United States.
Foreign Pharmacist Graduate Equivalency Certificate (FPGEC).
Intern permit or certificate issued by the respective Board of Pharmacy, if required; applicants in states that do not require one should respond yes to the requirement.
Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 45 days of completing intern hours.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and answer questions to support a positive customer experience.
Model customer service best practices and build relationships with customers by anticipating needs and offering services proactively.
Promote healthcare services, including patient consultation, medication management, drug therapy reviews, immunizations, flu shots, and diabetes awareness.
Participate in community events and outreach activities as requested, promoting pharmacy services and growth opportunities.
Under a licensed pharmacist’s direct supervision, counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacy tasks including compounding, drug therapy reviews, verification, medication management, and accurate dispensing of prescribed medications when needed by workload.
Help ensure pharmacy operations comply with regulations, company policies, standards, controlled-substance laws, and Good Faith Dispensing requirements.
Assist the Pharmacy Manager in establishing efficient workflow procedures, assigning roles, coordinating activities, and soliciting employee suggestions.
Perform pharmacy opening, closing, and shift-change duties.
Maintain knowledge of pharmacy technology, including Intercom Plus, registers, automation, and StoreNET; support users and propose system enhancements to improve productivity.
Process insurance claims accurately, follow up with insurers and medical providers, participate in third-party audits, and help resolve customer issues and payment rejections.
Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternative medications and answer provider questions.
Assist the Pharmacy Manager in reviewing financial, customer-service, and operational performance data, including KPIs, asset protection, and inventory management.
Develop and maintain relationships with local healthcare providers, including physicians and nurses.
Partner with Central Pharmacy Operations on customer registration, third-party reviews, and customer issue resolution for Well Experience locations.
In virtual environments, conduct virtual product reviews according to company procedures and guidelines.
Assist the Pharmacy Manager with staff hiring and training; coach team members, provide constructive feedback, monitor customer service, and support employee development.
Promote teamwork, set expectations, monitor and recognize progress, and foster a shared vision among team members.
Maintain pharmacy and healthcare knowledge by reviewing relevant journals, company publications, and communications; pursue practices that enhance performance.
Obtain required certifications, education credits, and company training, and seek professional development and feedback.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff in support of the Pharmacy Manager and Store Manager.