Pharmacy Graduate Intern (Non-US Education)

Walgreens • Ithaca, NY

8d

About The Position

Engages in post-graduate pharmacy activities under the direct supervision of a licensed pharmacist to fulfill State Board of Pharmacy requirements. Provides pharmacy consulting services to customers regarding effective medication use, drug interactions, and preventive healthcare services such as immunizations. Ensures proper compounding, dispensing, review, and verification of prescribed medications in accordance with regulations and company policies. Supports pharmacy workflow and assists the Pharmacy Manager with pharmacy financials, inventory management, and customer experience.

The role serves customers and patients, provides medication counseling and pharmacy services, assists with pharmacy operations and compliance, supports staff training and development, and maintains current pharmacy and healthcare knowledge. It also involves coordination with healthcare providers, insurers, store and pharmacy leadership, and community partners.

Requirements

• Bachelor's degree in Pharmacy from an accredited university outside the United States.
• Foreign Pharmacist Graduate Equivalency Certificate (FPGEC).
• Intern permit or certificate issued by the respective Board of Pharmacy, if required.
• Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 45 days of completing intern hours.
• Certified Immunizer or willingness to become an immunizer within 90 days of hire.

Responsibilities

• Greet customers and patients, offer assistance, resolve issues, and answer questions to support a positive customer experience.
• Model customer-service best practices and develop relationships with valuable customers by anticipating needs and proactively offering services.
• Promote healthcare services, including patient consultation, medication management, drug therapy reviews, immunizations, flu shots, and diabetes awareness.
• Participate in community events and outreach activities as requested or as needed to promote pharmacy services and growth.
• Under the direct supervision of a licensed pharmacist, counsel patients about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
• Perform pharmacist tasks including compounding, drug therapy reviews, verification, medication management, and accurate dispensing when required by workload.
• Help ensure pharmacy operations comply with applicable regulations, company policies, and standards.
• Assist the Pharmacy Manager in establishing efficient pharmacy workflows, assigning roles, coordinating activities, and soliciting employee suggestions.
• Perform pharmacy opening, closing, and shift-change duties.
• Apply the Good Faith Dispensing policy alongside state and federal controlled-substance laws when filling prescriptions.
• Maintain knowledge of pharmacy technology and systems, including Intercom Plus, registers, automation, and StoreNET, and propose or implement system enhancements.
• Process insurance claims accurately, follow up with insurers and medical providers, participate in third-party audits, and help resolve payment rejections and customer issues.
• Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternative medications and answer provider questions.
• Assist the Pharmacy Manager in analyzing pharmacy financial and customer-service performance data and implementing asset-protection and inventory-management procedures.
• Review KPIs with the Pharmacy Manager, Store Manager, and Healthcare Supervisor.
• Build relationships with local physicians, nurses, and other healthcare providers.
• Partner with Central Pharmacy Operations on customer registration, third-party reviews, and resolving customer issues at Well Experience locations.
• In virtual environments, conduct virtual product reviews according to company procedures and guidelines.
• Assist the Pharmacy Manager with staff hiring and training; coach employees, provide constructive feedback, monitor customer service, and support employee development.
• Promote teamwork, set expectations, recognize progress, and foster a shared vision among team members.
• Maintain pharmacy and healthcare knowledge through relevant reading and company communications; pursue required certifications, education credits, and training.
• Seek professional development by monitoring performance, requesting constructive feedback, and using pharmacy and store managers as mentors and coaches.
• Communicate relevant corporate health and wellness services or strategy information to pharmacy staff in support of the Pharmacy Manager and Store Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level