Pharmacy Customer Service Associate

Walgreens • Duncanville, TX

1d • $16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive, welcoming customer experience while providing checkout service and supporting pharmacy operations under the direct supervision of a pharmacist. The role uses pharmacy systems to obtain patient and drug information and process prescriptions in accordance with state and federal regulations.

Responsibilities span customer service, sales transactions, store merchandising and maintenance, inventory activities, photo services, and online order pickup. In the pharmacy, the associate may enter patient and drug information, retrieve and count medications, assist with prescription workflow, handle calls and clerical tasks, and support inventory management. The associate reports prescription errors promptly, follows pharmacy policies and dispensing requirements, and maintains required training and certification.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and provide courteous, friendly, fast, and efficient service.
• Demonstrate and share customer service best practices with team members.
• Recommend products, trade-up items, and companion items.
• Operate the assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
• Help customers locate over-the-counter products when possible.
• Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price items as directed.
• Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; and check for possible interactions, under pharmacist supervision.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately and follow company pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned.
• Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection practices and file claims for shipment discrepancies or damaged prescription drugs.
• Ensure compliance with state and local laws concerning regulated products.
• Construct and maintain displays, complete resets and revisions, and support product placement and stock rotation according to company procedures.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product sales.
• Monitor, pick, and deliver web pickup orders to customers at the store.
• Assist with interior and exterior store maintenance and keep the store clean, neat, orderly, and presentable.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Attend training, complete assigned PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed