Pharmacy Customer Service Associate

Walgreens•East Orange, NJ

About The Position

The Pharmacy Customer Service Associate delivers a distinctive and helpful customer experience while providing checkout service and assisting the pharmacist under direct supervision, in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. The associate supports pharmacy operations by entering patient and drug information, filling prescriptions, assisting with workflow and inventory, handling appropriate phone calls and claims, and following pharmacy policies and procedures. The role also includes general store operations such as merchandising, stocking, customer assistance, photo services, web order pickup, and maintaining a clean and orderly store. The associate earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, completes assigned training and continuing education, and keeps current with healthcare and pharmacy developments. English fluency in reading, writing, and speaking is required, except in Puerto Rico. The role requires willingness to work a flexible schedule, including evenings and weekends. The employer considers qualified applicants with arrest and conviction records and is an equal opportunity employer, including disability/veterans. Compensation depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; recommend items and companion or trade-up products; operate the cash register and process purchases, returns, refunds, exchanges, voids, and rain checks.
Help customers locate over-the-counter products and maintain clean, well-merchandised counters and shelves.
Take inventory, maintain records, check in and price merchandise, and perform assigned stocking and merchandising tasks.
Under pharmacist supervision, use pharmacy systems to enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors and follow pharmacy error and Quality Improvement Program procedures.
Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy.
Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform other assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset-protection knowledge and file claims for Rx merchandise discrepancies or damage.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions; follow food-separation and product-placement policies; rotate consumables using first-in, first-out methods and restock outs.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain a clean, neat, orderly store, comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; attend training, complete assigned PPLs, and obtain continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.