Pharmacy Customer Service Associate

Walgreens • Princeton, IN

2d • $16 - $20

About The Position

The Pharmacy Customer Service Associate provides a distinctive and welcoming customer experience while handling checkout, store operations, and pharmacy support. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate uses pharmacy systems to access patient and medication information and process prescriptions.

The role includes assisting customers with products and services, operating a cash register, maintaining merchandise and store areas, and supporting pharmacy workflow, prescription processing, inventory management, and clerical activities. The associate must follow pharmacy safety, dispensing, quality, and company policies, complete assigned training, and maintain pharmacy-related knowledge and required certification or registration.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer assistance, resolve issues, and model customer-service best practices.
• Operate an assigned cash register; process purchases, payments, change, voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
• Keep counters and shelves clean and merchandised; take inventory, maintain records, check in merchandise, and price items.
• Use pharmacy systems to enter patient and drug information accurately and assist with filling prescriptions by retrieving, counting, and pouring medications, verifying the medication, and checking for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately and follow company pharmacy-error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for shipment discrepancies or damaged prescription drugs.
• Ensure compliance with state and local laws for regulated products.
• Construct and maintain displays, complete resets and revisions, and follow product placement, food separation, and stock-rotation procedures.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
• Monitor and fulfill web pickup orders and deliver them to customers at the store.
• Maintain clean, neat, and orderly interior and exterior store areas.
• Follow company policies, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
• Earn and maintain PTCB certification through the designated training program and/or maintain state-required certification or registration.
• Attend training, complete assigned learning modules, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed