Pharmacy Customer Service Associate

Walgreens • Suffolk, VA

3d

About The Position

The Pharmacy Customer Service Associate provides courteous, efficient customer service at checkout and throughout the store while assisting the pharmacist under direct supervision and in accordance with applicable state and federal regulations. The associate uses pharmacy systems to retrieve patient and drug information, process prescriptions, and support prescription workflow. Duties also include retail operations, inventory support, merchandising, photo services, web order pickup, and maintaining store cleanliness. The role requires English fluency and willingness to work a flexible schedule, including evenings and weekends. The associate earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, completes assigned training and continuing education, and maintains knowledge of healthcare and pharmacy developments.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.
• Good math skills for accurately counting, measuring, and weighing medications are preferred.
• Good computer skills are preferred.
• Knowledge of store inventory control is preferred.
• PTCB certification is preferred.

Responsibilities

• Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
• Provide fast, courteous checkout service; operate the assigned cash register and handle sales, cash, change, voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up and companion items, and assist customers in locating over-the-counter products.
• Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
• Use pharmacy systems to enter and verify patient and drug information, retrieve and count medications, fill prescriptions, verify medicines, and check for possible interactions under pharmacist supervision.
• Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow pharmacy error policies and the Quality Improvement Program.
• Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned by the Pharmacy Manager.
• Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
• Ensure compliance with state and local laws regarding regulated products.
• Complete resets and revisions, separate and place food products according to policy, rotate consumable stock using first-in, first-out practices, and restock out-of-stock items.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
• Monitor and fulfill web pickup orders and deliver them to customers at the store.
• Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
• Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend training, complete assigned PPLs, and acquire continuing education credits.
• Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed