Pharmacy Customer Service Associate

Walgreens•Longwood, FL

2d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers courteous, efficient customer service while operating a cash register and assisting customers with products and services. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role includes customer checkout and sales support; maintaining merchandise, displays, inventory, and store cleanliness; assisting with prescription processing and pharmacy workflow; handling certain calls and claims; and supporting photo services and web pickup orders. The associate follows pharmacy policies and applicable laws, reports prescription errors to the pharmacist, and supports inventory management and asset protection. The associate earns and maintains PTCB certification through the designated training program and/or any required state certification or registration, attends assigned training, completes learning activities, and maintains relevant healthcare and pharmacy knowledge. The schedule requires flexibility, including evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and provide courteous, friendly, fast, and efficient service.
Model customer-service best practices and Walgreens service traits with team members.
Operate an assigned cash register, process purchases and transactions, collect payment, and handle voids, returns, refunds, rain checks, and exchanges.
Recommend products, trade-up items, and companion items; help customers locate over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
Use pharmacy systems to enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify medicines, and check for possible interactions, as assigned and under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned.
Assist with pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset-protection knowledge and file claims for shipment discrepancies or damage involving prescription drugs.
Ensure compliance with state and local laws concerning regulated products.
Assist with food separation, product placement, stock rotation using first-in, first-out, and restocking out-of-stock items.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Maintain clean, neat, and orderly interior and exterior store conditions.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; attend assigned training, complete PPLs, obtain continuing education credits, and maintain pharmacy and healthcare knowledge.