Pharmacy Customer Service Associate

Walgreens•Sarasota, FL

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while also supporting customer service, store operations, inventory, photo services, and general store upkeep. The associate helps pharmacists maintain workflow, enters patient and prescription information, fills prescriptions by retrieving and counting medications, and reports prescription errors immediately. The role also handles certain pharmacy calls and clerical tasks, supports inventory management, and follows company policies, pharmacy regulations, and the Good Faith Dispensing policy. The position includes training and development requirements: earning and maintaining PTCB certification through the designated training program and/or any state-required certification or registration, completing assigned training, and keeping current with healthcare and pharmacy developments. The associate must be fluent in reading, writing, and speaking English, except in Puerto Rico, and be willing to work a flexible schedule that includes evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Must earn and maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and provide courteous, friendly, fast, and efficient service.
Model and share customer service best practices with team members.
Operate an assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
Maintain clean and well-merchandised counters and shelves; take inventory and maintain records.
Check in, price, stock, and display merchandise; complete resets and revisions as directed.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions under pharmacist supervision.
Retrieve, count, and pour medications; verify medicines and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow, and report prescription errors immediately.
Follow pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
Handle pharmacy telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Assist with pharmaceutical inventory activities, including ordering, unpacking, checking, storing, and documenting shipment discrepancies or damaged goods.
Follow asset protection practices and applicable laws for regulated products.
Separate and place food products according to policy, rotate consumables using first-in, first-out, and restock items.
Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo-product recommendations.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Maintain respectful coworker relationships, comply with company policies and procedures, and complete special assignments as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend assigned training, complete PPLs, acquire continuing education credits, and maintain knowledge of healthcare and pharmacy developments.