Pharmacy Customer Service Associate

Walgreens•Irving Park, IL

About The Position

The Pharmacy Customer Service Associate delivers a distinctive, friendly, and efficient customer experience at checkout and throughout the store. Under the pharmacist’s direct supervision and in accordance with state and federal regulations, the associate assists with pharmacy operations, uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports pharmacists in maintaining workflow. The role also includes retail, inventory, photo-area, web-pickup, and store-maintenance duties. The associate completes required training and maintains relevant certification or registration, as applicable.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.
Must earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.
Must comply with company policies and procedures and applicable state and federal pharmacy regulations.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Operate an assigned cash register; process sales, payments, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items; assist customers in locating over-the-counter products.
Keep counters and shelves clean and merchandised; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications, verify medicines, and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and workflow; report prescription errors immediately and follow company pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and Quality Improvement Program procedures.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform clerical duties as assigned by the Pharmacy Manager.
Support pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments; report warehouse overages, shortages, order errors, or damaged prescription drugs as required.
Follow state and local requirements for regulated products, including alcoholic beverages and tobacco products.
Complete resets and revisions; separate and place food products according to policy; rotate consumable stock using first-in, first-out practices and restock outs.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotion of photo products.
Monitor and fulfill web pickup orders in Picture Care Plus and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store areas; comply with company policies and maintain respectful coworker relationships.
Complete special assignments and other duties as assigned.
Earn and maintain PTCB certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete assigned PPLs, earn continuing education credits, and keep healthcare and pharmacy knowledge current.