Pharmacy Customer Service Associate

Walgreens•Douglasville, GA

About The Position

The Pharmacy Customer Service Associate provides courteous, efficient customer service at checkout and throughout the store while assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information, process prescriptions, and support pharmacy operations. It also includes general retail, photo-area, merchandising, inventory, and store-maintenance duties. The associate must maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements, attend assigned training, complete requested learning modules, and maintain relevant healthcare and pharmacy knowledge.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and model customer-service best practices.
Process customer purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products and companion or upgraded items, and help customers locate over-the-counter products.
Maintain clean, well-merchandised counters and shelves; take inventory; maintain records; check in and price merchandise; construct displays; and complete resets and revisions.
Use pharmacy systems to enter patient and drug information, fill prescriptions by retrieving and counting or pouring medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow pharmacy policies, procedures, and quality-improvement requirements.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians; correct and resubmit manual third-party prescription claims; and perform assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments, and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
Follow applicable laws and policies for regulated products, asset protection, food separation, product placement, stock rotation, and restocking.
Provide photo-area service, including digital passport photos, poster printing, creative-machine services, and promotional product suggestions.
Monitor and fulfill web pickup orders, then deliver them to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions, maintain respectful coworker relationships, and complete assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements; attend training, complete assigned learning modules, and maintain continuing education and pharmacy knowledge.