Pharmacy Customer Service Associate

Walgreens•Maryville, TN

About The Position

The Pharmacy Customer Service Associate provides courteous, efficient checkout and customer service while assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and medication information and process prescriptions, and supports pharmacy workflow, prescription preparation, inventory management, and related clerical work. It also performs store operations, merchandising, photo-area service, web pickup, and store maintenance duties as assigned. The associate completes required training and maintains PTCB certification through the designated training program and/or any state-required certification or registration. The position requires fluency in reading, writing, and speaking English (except in Puerto Rico) and willingness to work a flexible schedule, including evenings and weekends. The posting prefers six months of retail experience, prior Walgreens experience, good math and computer skills, knowledge of store inventory control, and PTCB certification. Compensation depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.
Earn and maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.

Nice To Haves

Six months of retail experience.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve customer issues, and provide courteous, friendly, fast, and efficient service.
Model customer-service practices and Walgreens service traits, including proactive assistance and helping customers until their needs are satisfied.
Operate an assigned cash register; process purchases, payments, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and help customers locate over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Use pharmacy systems to enter patient and drug information accurately, fill prescriptions by retrieving, counting, and pouring medications, verify medication accuracy, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors and follow company policies and the Quality Improvement Program.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned by the Pharmacy Manager.
Assist with pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for Rx-drug shipment overages, shortages, order errors, and damaged goods.
Ensure compliance with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to company procedures; rotate consumable stock using first-in, first-out and restock outs.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine service, and suggestive selling of promotional photo products.
Monitor Picture Care Plus web pickup orders, select items, and deliver orders to customers when they arrive.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy, including current developments.