Pharmacy Customer Service Associate

Walgreens•Highlands Ranch, CO

9d•$18 - $22

About The Position

The Pharmacy Customer Service Associate provides a distinctive and welcoming customer experience, operates a cash register, and assists the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. The associate supports pharmacy and store operations, including entering patient and prescription information, helping fill prescriptions, assisting with workflow and inventory, handling certain phone calls and clerical tasks, and following pharmacy dispensing, error-reporting, and conduct policies. Additional duties include merchandising, customer service across store areas such as photo, maintaining the store, and completing assigned tasks. The role requires fluency in English and willingness to work a flexible schedule, including evenings and weekends. The associate earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends assigned training, and maintains relevant pharmacy and healthcare knowledge.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills, including counting, measuring, and weighing medications accurately.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and model customer-service best practices.
Operate an assigned cash register; process purchases, payments, voids, returns, rain checks, refunds, and exchanges.
Recommend products and companion or trade-up items, and assist customers in locating over-the-counter products.
Keep counters and shelves clean and merchandised; take inventory, maintain records, check in merchandise, and price items as directed.
Use pharmacy systems to enter patient and drug information accurately and assist with retrieving, counting, pouring, and checking prescriptions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company pharmacy-error, Quality Improvement Program, Code of Conduct, and Good Faith Dispensing policies.
Handle calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned.
Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceuticals; file claims for shipment discrepancies and damaged prescription drugs.
Follow state and local laws for regulated products, including alcoholic beverages and tobacco products.
Construct and maintain displays, complete resets and revisions, and support product placement, stock rotation, and restocking.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers in the store.
Maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend assigned training, complete PPLs, acquire continuing education credits, and maintain pharmacy and healthcare knowledge.