Pharmacy Customer Service Associate

Walgreens•Basking Ridge, NJ

2d•Onsite

About The Position

Models and delivers a distinctive, delightful customer experience while providing courteous, fair, friendly, and efficient checkout service. Under a pharmacist’s direct supervision and in accordance with state and federal regulations, assists with pharmacy operations, uses pharmacy systems to obtain patient and drug information and process prescriptions, and performs related customer service, retail, inventory, photo, and store-maintenance duties. Completes required training and maintains relevant pharmacy knowledge and certification or registration.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Provide fast, courteous checkout service; recommend products and companion items; process sales, cash, returns, refunds, exchanges, voids, and rain checks.
Help customers locate over-the-counter products and maintain clean, well-merchandised counters and shelves.
Check in and price merchandise, take inventory, maintain records, construct and maintain displays, and complete resets and revisions.
Under direct pharmacist supervision, enter patient and drug information, fill prescriptions, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and workflow; immediately report prescription errors and follow company pharmacy policies and procedures.
Handle appropriate telephone calls, process and resubmit manual third-party prescription claims, and perform assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; report overages, shortages, order errors, and damaged Rx goods.
Comply with state and local laws regarding regulated products and follow company policies, including asset protection and Good Faith Dispensing requirements.
Separate and place food products according to policy, rotate consumable stock using FIFO, and restock out-of-stock items.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product recommendations.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain clean, orderly interior and exterior store conditions and respectful coworker relationships.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; attend assigned training, complete PPLs, and obtain continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current developments, and complete special assignments as assigned.