Pharmacy Customer Service Associate

Walgreens • Torrington, CT

1d

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience by providing courteous, efficient checkout service and assisting the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while also supporting store operations, customer service, inventory, merchandising, and photo services.

The associate assists with prescription processing and filling, pharmacy workflow, inventory management, clerical tasks, customer inquiries, and compliance with pharmacy policies and applicable laws. The role also maintains store presentation, supports promotional and seasonal displays, assists customers in the photo area, and handles web pickup orders.

The associate earns and maintains PTCB certification through the designated training program and/or required state certification or registration, attends assigned training, completes requested learning modules, and maintains healthcare and pharmacy knowledge. The position requires fluency in reading, writing, and speaking English except in Puerto Rico, and willingness to work a flexible schedule including evenings and weekends.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer assistance, resolve issues, and answer questions to ensure a positive customer experience.
• Provide courteous, friendly, fast, and efficient checkout service; register purchases, collect payments, provide change, and process voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up items, and companion items; assist customers in locating over-the-counter products when possible.
• Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and support stock rotation and restocking.
• Under direct pharmacist supervision, use pharmacy systems to enter patient and drug information, process prescriptions, retrieve and count medications, verify medicines, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow company policies and the Quality Improvement Program.
• Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy during applicable prescription-dispensing activities.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
• Assist with pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments; report warehouse overages, shortages, order errors, or damaged Rx goods.
• Comply with state and local laws for regulated products, including alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Separate food items and place products according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
• Provide customer service in the photo area, including digital passport photos, poster printing, creative machine services, and promotional photo product recommendations.
• Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
• Maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification and/or required state certification or registration; attend training, complete assigned PPLs, and acquire continuing education credits.
• Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed