Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate delivers a distinctive customer experience, provides courteous and efficient checkout service, and assists the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. The associate supports pharmacy and store operations, including prescription processing, inventory management, customer service, merchandising, photo services, web pickups, and store maintenance. The position also requires completing assigned training and maintaining relevant pharmacy knowledge and certification or registration.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet and assist customers and patients, resolve customer issues, and model customer service best practices.
- Provide courteous, friendly, fast, and efficient service, recommend products and companion items, and assist customers in locating products.
- Operate an assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
- Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
- Under pharmacist supervision, use pharmacy systems to enter patient and drug information, fill prescriptions, verify medication, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors and comply with company pharmacy policies, the Pharmacy Code of Conduct, the Quality Improvement Program, and Good Faith Dispensing policy.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims and perform other assigned clerical duties.
- Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment discrepancies or damaged Rx goods.
- Comply with state and local laws regarding regulated products.
- Assist with food separation, product placement, stock rotation using first-in, first-out procedures, and restocking.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product recommendations.
- Monitor and fill web pickup orders and deliver them to customers at the store.
- Help maintain a clean, neat, and orderly store inside and outside.
- Comply with company policies, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
- Attend training, complete assigned learning modules, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
