Pharmacy Customer Service Associate

Walgreens•Monterey Park, CA

1d•$19 - $24

About The Position

The Pharmacy Customer Service Associate provides courteous, efficient customer service and helps create a distinctive customer experience. The role operates a cash register, assists customers with products and services, and supports pharmacy operations under the direct supervision of a pharmacist and in accordance with applicable regulations. Pharmacy duties include using pharmacy systems to enter patient and drug information, assisting with prescription processing, and supporting pharmacists with workflow and inventory.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer service best practices.
Operate an assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, companion items, and promotional photo products; assist customers in locating over-the-counter products.
Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
Use pharmacy systems to enter patient and drug information; retrieve, count, and pour medications; verify medicines and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow, and promptly report prescription errors while following pharmacy policies and the Quality Improvement Program.
Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy during applicable prescription dispensing activities.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset-protection knowledge and file claims for shipment discrepancies or damaged prescription drugs.
Follow state and local laws for regulated products, including alcoholic beverages and tobacco products.
Separate food items and place products according to policy; rotate consumable stock using first-in, first-out methods and restock outs.
Use store systems and equipment; provide photo-area service, including digital passport photos, poster printing, and creative-machine services.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend training, complete requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.