Pharmacy Customer Service Associate

Walgreens•Toledo, OH

About The Position

The Pharmacy Customer Service Associate provides courteous, efficient customer service at checkout and in the store, while assisting the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and also supports pharmacy workflow, inventory management, and other store operations. The associate assists customers across the retail and photo areas, maintains merchandise and store presentation, and performs assigned pharmacy and clerical duties. The position requires English fluency and willingness to work a flexible schedule, including evenings and weekends. The role includes training and continuing education to earn and maintain PTCB certification or applicable state certification or registration.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
Attend training, complete assigned PPLs, and acquire continuing education credits.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet customers and patients, offer assistance, resolve customer issues, and provide courteous, friendly, fast, and efficient service.
Register customer purchases; handle cash, change, voids, returns, rain checks, refunds, and exchanges; and recommend products or companion items.
Assist customers in locating over-the-counter products and maintain clean, well-merchandised counters and shelves.
Take inventory, maintain records, check in and price merchandise, and support displays, resets, product placement, and stock rotation.
Under pharmacist supervision, use pharmacy systems to enter patient and drug information, fill prescriptions, retrieve and count medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow company pharmacy policies and quality improvement procedures.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for Rx merchandise overages, shortages, order errors, or damage.
Follow applicable state and local laws for regulated products, and comply with company policies, including the Pharmacy Code of Conduct and Good Faith Dispensing policy.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product recommendations.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Complete assigned training and continuing education, maintain healthcare and pharmacy knowledge, and complete special assignments as directed.