Pharmacy Customer Service Associate

Walgreens•Harrison, NY

17h•Onsite

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information, process prescriptions, and support pharmacy operations. It also includes retail customer service, sales, merchandising, inventory, store upkeep, and photo-area duties. The associate assists with entering patient and drug information, filling prescriptions, maintaining pharmacy workflow, handling eligible phone calls and prescription claims, and supporting pharmaceutical inventory management. The position requires compliance with company policies, pharmacy regulations, and dispensing procedures. The associate also completes assigned training, maintains relevant pharmacy knowledge, and earns and maintains PTCB certification through the designated program and/or state-required certification or registration.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and provide courteous, friendly, fast, and efficient service.
Model customer-service best practices and Walgreens service traits with customers and team members.
Register purchases, collect payments, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Recommend products and companion or trade-up items, and help customers locate over-the-counter products.
Keep counters and shelves clean and merchandised; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
Use pharmacy systems to enter patient and drug information accurately and fill prescriptions by retrieving, counting, and pouring drugs, verifying medicines, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow company error and Quality Improvement Program policies.
Follow the Walgreens Pharmacy Code of Conduct and Good Faith Dispensing policy.
Handle calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and complete other clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for Rx merchandise overages, shortages, order errors, and damaged goods.
Ensure compliance with state and local laws for regulated products.
Complete resets and revisions, separate food items as required, rotate consumable stock using first in, first out, and restock outs.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers at the store.
Assist with exterior and interior maintenance to keep the store clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.