Pharmacy Customer Service Associate

Walgreens•Denver, CO

About The Position

Models and delivers a distinctive customer experience while providing courteous, efficient checkout service. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, assists in pharmacy operations by using pharmacy systems to obtain patient and drug information, process prescriptions, and support prescription fulfillment. Also provides customer service and performs retail, inventory, merchandising, photo-area, and store-maintenance duties. The role requires fluency in reading, writing, and speaking English (except in Puerto Rico) and willingness to work a flexible schedule, including evenings and weekends. The position remains open until filled. Compensation depends on factors including geography, skills and abilities, education, and experience.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve questions and issues, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; recommend products and related or upgraded items; process purchases, cash, voids, returns, rain checks, refunds, and exchanges.
Assist customers in locating over-the-counter products when possible.
Keep counters and shelves clean and well merchandised; take inventory and maintain records; check in and price merchandise as directed.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines and check for possible interactions.
Assist pharmacists with scheduling and workflow; report prescription errors immediately and follow company policies, pharmacy conduct rules, and Good Faith Dispensing requirements.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians; correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; document warehouse overages, shortages, order errors, and damaged prescription-drug goods as applicable.
Comply with state and local laws concerning regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions; follow product-placement and food-separation procedures; rotate consumable stock using first in, first out and restock out-of-stock items.
Maintain working knowledge of store systems and equipment.
Provide photo-area service, including digital passport photos, poster printing, creative-machine services, and suggestive selling of promotional photo products.
Monitor Picture Care Plus web pickup orders, select items, and deliver orders to customers at the store.
Maintain clean, neat, orderly interior and exterior store conditions; follow company policies and procedures and maintain respectful coworker relationships.
Complete assigned special tasks and duties.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; attend training, complete assigned PPLs, obtain continuing-education credits, and maintain current healthcare and pharmacy knowledge.