Pharmacy Customer Service Associate

Walgreens•River Vale, NJ

1d•$17 - $22

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while supporting retail checkout and pharmacy operations. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role includes customer service, cash register operations, prescription support, inventory management, merchandising, photo services, and general store maintenance. The associate is expected to maintain PTCB certification through the designated training program and/or any certification or registration required by the state. They attend assigned training, complete requested learning modules, earn continuing education credits, and maintain current knowledge and skills in healthcare and pharmacy.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of retail-environment experience.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; operate the cash register and process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products and related items, and assist customers in locating over-the-counter products.
Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and build or maintain displays and promotional layouts.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and workflow; immediately report prescription errors and comply with pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned by the Pharmacy Manager.
Support pharmaceutical inventory activities, including ordering, unpacking, checking, and storing shipments; maintain asset-protection knowledge and file claims for shipment overages, shortages, errors, or damaged prescription drugs.
Follow state and local laws regarding regulated products.
Separate food items and place products according to policy; rotate consumables using first-in, first-out practices and restock outs.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver orders to customers at the store.
Assist with interior and exterior store maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete assigned special projects and other tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend training, complete assigned learning modules, earn continuing education credits, and maintain current pharmacy and healthcare knowledge.