Pharmacy Coordinator

Solis Health Plans • Doral, FL, US, FL

3d • $0 - $25

About The Position

The Pharmacy Coordinator supports medication adherence initiatives for Medicare Advantage members by coordinating outreach with medical providers, pharmacies, and members. The role identifies and addresses medication adherence gaps, helps ensure members obtain prescribed medications, and maintains accurate records of outreach activity. The coordinator contributes to improving adherence rates and supporting quality performance measures.

The position works in a fast-paced, highly regulated indoor office environment with a usually moderate noise level. Work includes interacting with providers, staff, visitors, and government agencies, and meeting time frames established by CMS, NCQA, and internal requirements. The role requires frequent communication and documentation, managing multiple competing tasks, and seeking supervisory assistance as appropriate. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• High school diploma or equivalent required.
• Proficiency in Microsoft Excel required.
• Strong communication and phone outreach skills.
• Ability to interact professionally with providers, pharmacy staff, and members.
• Strong organizational and documentation skills, with attention to detail.
• Proficiency in Microsoft Excel and Microsoft Office Suite.
• Ability to track multiple outreach activities and follow up effectively.

Nice To Haves

• Associate’s or bachelor’s degree in healthcare administration, Pharmacy, Public Health, or a related field.
• 1–3 years of experience in healthcare, pharmacy operations, managed care, or Medicare Advantage.
• Experience working with providers, pharmacies, or healthcare outreach programs.
• Knowledge of Medicare Advantage or medication adherence programs.

Responsibilities

• Conduct initial phone outreach to medical providers and pharmacy providers about open medication adherence gaps for Medicare Advantage members.
• Send reminder emails to providers and pharmacies about unresolved medication adherence gaps.
• Make follow-up phone calls to providers and pharmacies to ensure awareness and action regarding adherence gaps.
• Contact pharmacies and/or members to confirm prescribed medications have been picked up.
• Maintain accurate logs and documentation of outreach attempts and communications.
• Track and update adherence outreach activities in internal systems and spreadsheets.
• Use Microsoft Excel to track outreach activities, adherence status, and reporting metrics.
• Collaborate with internal teams on medication adherence programs and quality improvement initiatives.
• Ensure outreach and documentation comply with Medicare Advantage program requirements and organizational policies.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED