Pharmacy Clerk

Hy-Vee•Fairfield, IA

About The Position

The Pharmacy Clerk supports day-to-day pharmacy operations and helps provide customers with professional, friendly service. Duties include assisting customers, handling telephone calls and refill orders, gathering patient information, stocking and ordering supplies, processing invoices and cash transactions, preparing paperwork and medications for delivery or mail-out, and helping maintain a clean, organized pharmacy. The role may also include coordinating nursing home medicines and administering vaccines when permitted by law and supported by required certification. The clerk must protect confidential patient information, work cooperatively with coworkers, follow pharmacy and store policies, and report to work as scheduled and on time. This is a fast-paced pharmacy role involving frequent standing and walking, repetitive reaching and bending, and work at a pharmacy counter or workstation. The environment includes daily noise and pressure to meet deadlines, as well as occasional exposure to hazardous chemicals or solvents, including chemotherapy drugs. The pharmacy handles and prepares hazardous drugs; personnel of reproductive capability are advised that exposure may cause acute and chronic effects. Training is provided, and following pharmacy policies and procedures is essential to minimizing risk.

Requirements

Must be at least 18 years old.
High school diploma or equivalent experience required.
Ability to follow written, verbal, or diagrammatic instructions with attention to detail.
Ability to accurately add, subtract, multiply, and divide whole numbers.
Ability to file, post, and organize materials, accurately copy data between records, and gather basic information through customer interactions.
Ability to guide customers and provide clear, helpful direction in a professional and compassionate manner.
Ability to maintain discretion and integrity when handling confidential patient information.
Ability to frequently stand and walk throughout a shift, including extended periods at a pharmacy counter or workstation.
Ability to count, pour, package, and label medications, and fill prescriptions under pharmacist supervision in accordance with state and federal pharmacy regulations.
Ability to perform repetitive standing, walking, reaching, and bending for order fulfillment, POS transactions, and cleaning duties.
Successful completion of a pre-employment drug screen is a condition of employment.

Nice To Haves

Over six months up to one year of similar or related experience preferred.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Answer telephone calls promptly and assist callers, including taking refill orders.
Gather patient information required to prepare prescriptions.
Stock received products and supplies, mark stickers accordingly, and maintain pharmacy supply levels.
Review prescriptions that have not been picked up as requested by the department manager.
Order products and supplies at the department manager's request and review invoices for received products.
Log invoices as necessary and complete cash transactions accurately.
Prepare paperwork and compile medicine for delivery orders and mail-outs at the department manager's request.
Coordinate nursing home medicines as necessary.
Administer vaccines as allowed by law when holding required certification.
Clean the pharmacy, empty garbage, and remove trash promptly.
Maintain the confidentiality of customers' private medical information.
Work with coworkers as a team to support customer satisfaction and a pleasant work environment.
Assist in other store areas and complete special projects as assigned.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.