PHARMACY/CLERK

The Kroger Co.•Jefferson City, MO

About The Position

Provide exceptional customer service to help people live healthier lives. Treat customers and employees fairly and ethically, maintain a safe, clean, and inclusive environment, serve as a responsible community member, and provide appropriate products, services, and care with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The Pharmacy/Clerk supports pharmacy and store operations through customer service, inventory control, cashiering, safety and sanitation, and compliance with applicable regulations and company policies. The role may assist with releasing prescriptions to patients and dispensing products where permitted by state law. The position requires the ability to work cooperatively in a fast-paced, sometimes stressful environment and to perform essential job functions with or without reasonable accommodation.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Ability to handle confidential information.

Nice To Haves

Any previous comparable experience.
Customer service experience, including registries, phone, and cashiering.
Inventory-control experience in a retail environment.

Responsibilities

Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
Follow and reinforce safety and sanitation regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
Create a welcoming environment where customers feel important and appreciated.
Maintain departmental standards, including clean and organized workstations and customer waiting areas.
Follow company guidelines for computerized inventory management, control, and ordering of non-legend drugs.
Perform allowable inventory control, including shelf maintenance.
Answer and triage phone calls and respond to inquiries as appropriate.
Promote sales and services to customers and store associates.
Follow guidelines for accepting and tendering vendor coupons, cash-shortage limits, and company shrink guidelines.
Operate the cash register according to company guidelines and follow cashier-handling policies for electronic fund transactions, credit and debit cards, EBT, gift cards, cash, and checks.
Provide a strong customer experience while accurately and efficiently completing release-to-patient and product-dispensing steps, where permitted by state law.
Follow HIPAA regulations and company policies concerning protected information.
Support company health and wellness initiatives.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform essential job functions with or without reasonable accommodation.