PHARMACY/CLERK

The Kroger Co. • Derby, KS

5d

About The Position

Provide exceptional customer service to help people live healthier lives by treating customers and employees fairly and ethically, providing a safe, clean, inclusive environment, serving as a responsible community member, and delivering appropriate products, services, and care with fair and accurate pricing. Demonstrate the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

The role supports pharmacy and store operations through customer service, inventory control, cashiering, phone triage, and—where allowed by state law—accurate and efficient release of prescriptions to patients and product dispensing. The associate must comply with applicable regulations and company policies, maintain clean and organized work areas, protect confidential information, support health and wellness initiatives, and assist customers including minors, people with special needs, and older adults. The position requires cooperation in a fast-paced and sometimes stressful environment and the ability to perform essential job functions with or without reasonable accommodation.

Requirements

• High school diploma or GED.
• Must be at least 18 years old.
• Ability to handle confidential information.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Must be able to perform essential job functions with or without reasonable accommodation.

Nice To Haves

• Previous comparable experience.
• Customer service experience, including registries, phone, and cashier duties.
• Inventory control experience in a retail environment.

Responsibilities

• Comply with local, state, and federal regulations, and report illegal activity such as robbery, theft, or fraud.
• Follow and reinforce safety and sanitation regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
• Create a welcoming environment in which customers feel important and appreciated.
• Maintain departmental standards by keeping workstations and customer waiting areas clean and organized.
• Follow company guidelines for computerized inventory management, control, and ordering of non-legend drugs.
• Perform allowable inventory control, including shelf maintenance.
• Answer the phone, triage calls, and respond to inquiries as appropriate.
• Promote sales and services to customers and store associates.
• Follow guidelines for accepting and tendering vendor coupons, cash shortage limits, and company shrink prevention.
• Operate the cash register and follow cashier handling policies for electronic fund transactions, cash, and checks.
• Provide a strong customer experience while accurately and efficiently completing allowable prescription release-to-patient and product-dispensing steps.
• Follow HIPAA regulations and company policies regarding protected information.
• Support company health and wellness initiatives.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, cooperative, nonconfrontational manner.
• Act honestly and with integrity when handling customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide direct support and assistance to minors, individuals with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, subject to eligibility and applicable plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and career pathways supporting growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED