Pharmacy/Clerk

Kroger•Jefferson City, MO

About The Position

Provide exceptional customer service to help people live healthier lives. Treat customers and employees fairly and ethically while supporting a safe, clean, inclusive environment and providing appropriate products, services, and care with fair and accurate pricing. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports pharmacy and store operations through customer service, inventory control, cashiering, phone triage, safety and sanitation, and—where permitted by state law—patient release and product dispensing. The employee must be able to perform the essential job functions with or without reasonable accommodation.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Ability to handle confidential information.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Previous comparable experience.
Customer service experience, including registries, phone, and cashier duties.
Inventory-control experience in a retail environment.

Responsibilities

Comply with local, state, and federal regulations, and report illegal activity, including robbery, theft, or fraud.
Follow and reinforce safety and sanitation regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
Create a welcoming environment where customers feel important and appreciated.
Maintain departmental standards, including clean and organized workstations and customer waiting areas.
Follow company guidelines for computerized inventory management, control, and ordering of non-legend drugs.
Complete allowable inventory-control tasks, including shelf maintenance.
Answer and triage phone calls and respond to inquiries as appropriate.
Promote sales and services to customers and store associates.
Follow guidelines for accepting and tendering vendor coupons, cash shortages, and company shrink controls.
Operate the cash register according to company guidelines and follow cashier-handling policies for electronic fund transactions, credit and debit cards, EBT, gift cards, cash, and checks.
Provide a strong customer experience while accurately and efficiently completing patient release and product dispensing steps, where allowable by state law.
Follow HIPAA regulations and company policies regarding protected information.
Support company health and wellness initiatives.
Work cooperatively in a fast-paced and sometimes stressful environment, and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide direct-interaction support and assistance to minors, individuals with special needs, and older adults.