Pharmacy/Clerk

Kroger

16d

About The Position

Provide exceptional customer service to help people live healthier lives. Treat customers and employees fairly and ethically while providing a safe, clean, inclusive environment and the right products, services, and care at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The Pharmacy/Clerk supports pharmacy and retail operations by assisting customers, managing allowable inventory tasks, handling calls and transactions, maintaining clean and organized work areas, and following applicable company policies and regulations. The role requires cooperative, honest, and composed conduct in a fast-paced environment, including direct interaction with minors, individuals with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Ability to handle confidential information.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Previous comparable experience.
Customer service experience, including registries, phone, and cashier duties.
Inventory control experience in a retail environment.

Responsibilities

Comply with local, state, and federal regulations, and report illegal activity, including robbery, theft, or fraud.
Comply with and reinforce safety and sanitation regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
Create an environment where customers feel welcome, important, and appreciated.
Maintain departmental standards, including keeping work stations and customer waiting areas clean and organized.
Follow company guidelines for computerized inventory management, control, and ordering of non-legend drugs.
Complete allowable inventory control tasks, including shelf maintenance.
Answer and triage phone calls and respond to inquiries as appropriate.
Promote sales and services to customers and store associates.
Follow guidelines for accepting and tendering vendor coupons, cash shortages, and company shrink controls.
Operate the cash register and follow cashier-handling policies for electronic fund transactions, cash, and check transactions.
Provide a strong customer experience while accurately and efficiently completing release-to-patient and product-dispensing steps, where allowable by state law.
Follow HIPAA regulations and company policies regarding confidential information.
Support company health and wellness initiatives.
Work cooperatively in a fast-paced and sometimes stressful environment, managing conflict reasonably and cooperatively.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.