Pharmacy Clerk

Hy-Vee•Austin, MN

13d

About The Position

Pharmacy Clerk supports the pharmacy’s daily operations by assisting customers, stocking and ordering supplies, handling cash transactions, and helping maintain a clean, orderly pharmacy. The role includes gathering patient information for prescriptions, taking refill orders, preparing delivery and mail-out paperwork, coordinating nursing-home medicines, and administering vaccines when permitted by law and with required certification. The clerk must protect customers’ confidential medical information and work collaboratively to support customer satisfaction and a pleasant work environment. This is a fast-paced pharmacy role with daily exposure to noise and significant deadline pressure. There may be occasional exposure to hazardous chemicals or solvents during compounding, including chemotherapy drugs. The pharmacy handles and prepares hazardous drugs; following pharmacy policies and procedures is essential to minimizing risk. Training is provided to support workplace safety. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school diploma or equivalent experience required.
Ability to follow written, verbal, or diagrammatic instructions with attention to detail.
Ability to accurately add, subtract, multiply, and divide whole numbers.
Ability to file, post, and organize materials; copy data accurately between records; and gather basic information through customer interactions.
Ability to guide customers and provide clear, helpful direction professionally and compassionately.
Ability to maintain discretion and integrity when handling confidential patient information.
Vaccination certification is required if administering vaccines, as required by law.
Ability to frequently stand and walk throughout a shift, including extended periods at a pharmacy counter or workstation.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning duties.

Nice To Haves

Over six months up to one year of similar or related experience preferred.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Answer telephone calls promptly and help callers, including taking refill orders.
Gather patient information needed to prepare prescriptions.
Stock received products and supplies, mark stickers accordingly, and keep supplies stocked.
Review prescriptions that have not been picked up as requested by the department manager.
Order products and supplies at the department manager’s request and review invoices for received products.
Log invoices as necessary and complete cash transactions accurately.
Prepare paperwork and compile medicine for delivery orders and mail-outs at the department manager’s request.
Coordinate nursing-home medicines as necessary.
Administer vaccines as allowed by law, with required certification where applicable.
Clean the pharmacy, empty garbage, and remove trash promptly.
Maintain the confidentiality of customers’ private medical information.
Work with co-workers as a team to support customer satisfaction and a pleasant work environment.
Assist in other store areas and take on special projects as assigned.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.
Count, pour, package, and label medications, and fill prescriptions under pharmacist supervision in accordance with state and federal regulations.