Pharmacy Clerk

Hy-Vee, Inc.•Cedar Rapids, IA

14d

About The Position

The Pharmacy Clerk supports the day-to-day operations of the pharmacy by assisting customers, stocking and ordering supplies, processing cash transactions, and helping maintain an orderly pharmacy. The role includes providing customer service in person and by telephone, gathering patient information for prescriptions, and assisting with prescription-related paperwork and delivery orders. Clerks must protect confidential medical information and work collaboratively to support customer satisfaction and a pleasant work environment. This is a fast-paced pharmacy role with daily exposure to noise and pressure to meet deadlines. There may be occasional exposure to hazardous chemicals or solvents, including chemotherapy drugs. The pharmacy handles and prepares hazardous drugs; personnel of reproductive capability are advised that exposure may cause acute and chronic effects. Training is provided, and following pharmacy policies and procedures is essential to minimizing risk.

Requirements

High school diploma or equivalent experience.
Ability to follow written, verbal, or diagrammatic instructions with attention to detail.
Ability to add, subtract, multiply, and divide whole numbers accurately.
Ability to file, post, and organize materials; copy data accurately between records; and gather basic information through customer interactions.
Ability to guide customers and provide clear, helpful direction in a professional and compassionate manner.
Ability to maintain discretion and integrity when handling confidential patient information.
Vaccination certification is required if administering vaccines, as required by law.

Nice To Haves

Over six months up to one year of similar or related experience.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Answer telephone calls promptly and assist callers, including taking refill orders.
Gather patient information required to prepare prescriptions.
Stock received products and supplies, mark stickers accordingly, and keep pharmacy supplies well stocked.
Review prescriptions that have not been picked up as requested by the department manager.
Order products and supplies at the department manager's request and review invoices for received products.
Log invoices as necessary and complete cash transactions accurately.
Prepare paperwork and compile medicines for delivery orders and mail-outs at the department manager's request.
Coordinate nursing home medicines as necessary.
Administer vaccines when allowed by law and when required certification is held.
Clean the pharmacy, empty garbage, and remove trash in a timely manner.
Maintain the confidentiality of customers' private medical information.
Work with co-workers as a team to support customer satisfaction and a pleasant work environment.
Assist in other areas of the store and take on special projects as assigned.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.