Pharmacy Clerk

Hy-Vee, Inc.•Ottumwa, IA

14d

About The Position

The Pharmacy Clerk supports the pharmacy’s day-to-day operations by assisting customers, stocking and ordering products and supplies, handling cash transactions, and helping maintain a clean and organized pharmacy. The role involves providing friendly customer service, taking refill orders, gathering information needed to prepare prescriptions, and assisting with delivery orders, mail-outs, and nursing home medicines. Pharmacy Clerks maintain the confidentiality of customers’ medical information and work with colleagues to support customer satisfaction and a pleasant work environment. This is a fast-paced pharmacy role with daily exposure to noise and pressure to meet deadlines. There may be occasional exposure to hazardous chemicals or solvents during compounding, including chemotherapy drugs. The pharmacy handles and prepares hazardous drugs; personnel of reproductive capability are advised that exposure may cause acute and chronic effects. Training is provided, and employees are expected to follow pharmacy policies and procedures to minimize risk. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience required.
Ability to follow written, verbal, or diagrammatic instructions with attention to detail.
Ability to add, subtract, multiply, and divide whole numbers accurately.
Ability to file, post, and organize materials, copy data accurately between records, and gather basic information through customer interactions.
Ability to guide customers and provide clear, helpful direction professionally and compassionately.
Ability to maintain discretion and integrity when handling confidential patient information.
Vaccination certification required if administering vaccines, as required by law.
Ability to frequently stand and walk throughout the shift, including extended periods at a pharmacy counter or workstation.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning duties.

Nice To Haves

Over six months up to one year of similar or related experience preferred.

Responsibilities

Provide prompt, friendly customer service in person and by telephone, including taking refill orders.
Gather patient information required to prepare prescriptions.
Stock received products and supplies, mark stickers, and keep pharmacy supplies well stocked.
Review prescriptions that have not been picked up as requested by the department manager.
Order products and supplies at the department manager’s request and review invoices for received products.
Log invoices as necessary and complete cash transactions accurately.
Prepare paperwork and compile medicine for delivery orders and mail-outs at the department manager’s request.
Coordinate nursing home medicines as necessary.
Administer vaccines when permitted by law and when the required certification is held.
Clean the pharmacy, empty garbage, and remove trash in a timely manner.
Maintain the confidentiality of customers’ private medical information.
Work with co-workers as a team to support customer satisfaction and a pleasant work environment.
Assist in other store areas and take on special projects as assigned.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.
Count, pour, package, and label medications, and fill prescriptions under pharmacist supervision and in accordance with state and federal regulations.