PHARMACY/CLERK

The Kroger Co.•Topeka, KS

16d

About The Position

Provide exceptional customer service to help people live healthier lives. Treat customers and employees fairly and ethically, and help maintain a safe, clean, inclusive environment. Provide the right products, services, and care at the right time with fair and accurate pricing. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The Pharmacy Clerk supports pharmacy operations and customer service, including inventory control, answering and triaging calls, promoting sales and services, handling transactions, and assisting with patient release and product dispensing where permitted by state law. The role requires following applicable regulations, company policies, safety and sanitation procedures, and HIPAA requirements.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Ability to handle confidential information.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Any previous comparable experience.
Customer service experience, including registries, phone, and cashier duties.
Inventory control experience in a retail environment.

Responsibilities

Comply with local, state, and federal regulations; report illegal activity, including robbery, theft, or fraud.
Comply with and reinforce safety and sanitation regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
Create an environment where customers feel welcome, important, and appreciated.
Maintain departmental standards, including clean and organized workstations and customer waiting areas.
Follow company guidelines for computerized inventory management, control, and ordering of non-legend drugs.
Complete allowable inventory control activities, including shelf maintenance.
Answer phones, triage calls, and respond to inquiries as appropriate.
Promote sales and services to customers and store associates.
Follow guidelines for accepting and tendering vendor coupons, cash-shortage limits, and company shrink policies.
Follow cash-register and cashier-handling policies for electronic fund transactions, including credit and debit cards, EBT, and gift cards, as well as cash and check transactions.
Provide a strong customer experience while accurately and efficiently performing permitted steps of release to patient and product dispensing.
Follow HIPAA regulations and company policies regarding protected information.
Support company health and wellness initiatives.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.