Pharmacy Care Coordinator, MA (Contract to Perm)

Evergreen Nephrology • Brooklyn Center, MN

5d • Hybrid

About The Position

Evergreen Nephrology is hiring a Pharmacy Care Coordinator to help launch and run its pharmacy program for patients living with chronic kidney disease and other complex chronic conditions. The program connects patients with a specialized mail-order pharmacy that provides date- and time-organized, multi-dose medication packs, home delivery, proactive refill management, and periodic care-team check-ins. The coordinator helps patients understand the service, enroll, and access medications and pharmacist-led clinical services in a timely manner.

This is a hybrid role based at the Kidney Specialists of Minnesota partner practice office in Brooklyn Center, Minnesota, with onsite patient engagement and telephonic outreach. The schedule may be somewhat flexible depending on patient scheduling demands. The coordinator works with patients, providers, practice staff, and the pharmacy partner, building trust and addressing barriers to medication consistency. They document enrollment decisions and interactions in the electronic health record and Evergreen’s clinical and operational systems, while protecting patient privacy and confidentiality.

The role requires a current Medical Assistant certification and patient-facing healthcare experience. Evergreen’s total rewards program includes paid time off, paid holidays, insurance, eligible continuing medical education reimbursement, a 401(k) match, paid parental leave, and training and development.

Requirements

• Current Medical Assistant certification (CMA/RMA).
• Patient-facing healthcare experience in a clinical, pharmacy, care coordination, or patient support setting.
• Comfort and proficiency working within an electronic health record (EHR/EMR).
• Strong interpersonal and communication skills, with the ability to build trust and engage patients in person and by phone.
• Ability to work onsite at practice locations, with reliable transportation as required.
• Working knowledge of HIPAA and demonstrated commitment to protecting patient privacy and protected health information.
• Intermediate skills with Microsoft Office products, including Outlook and Teams.
• Ability to work effectively in a primarily remote environment; home internet must support at least 25 Mbps download and 10 Mbps upload. Cable, fiber, or DSL hardwired connections are recommended.
• Ability to work from a dedicated space without ongoing interruptions to protect member PHI and HIPAA information.

Nice To Haves

• Experience with chronic kidney disease, nephrology, or complex chronic care populations.
• Bilingual English/Spanish ability.
• Experience with point-of-service enrollment, consent capture, or tablet-based intake workflows.
• Experience in a telephonic or call-center-based outreach environment.
• Background in care navigation, including connecting patients to community resources and addressing social determinants of health.
• Familiarity with common chronic disease medications and prescription coverage terminology.

Responsibilities

• Represent Evergreen onsite at partner practices and meet patients after providers introduce the pharmacy service.
• Explain the pharmacy program, answer patient questions, and provide co-branded patient materials using approved messaging and supporting materials.
• Obtain and document patient consent and capture information needed to enroll patients.
• Update the patient’s preferred pharmacy in the EHR, trigger electronic prescriptions to the pharmacy partner, and accurately document consent or decline in the patient’s chart.
• Conduct telephone outreach to patients who do not have an office visit or cannot be supported onsite; introduce the service, complete enrollment, or document declines.
• Document patient interactions, outreach attempts, enrollment decisions, and coordination activities in Evergreen’s clinical and operational systems.
• Liaise among patients, practice and provider staff, and the pharmacy partner to support handoffs and continuity of care after enrollment.
• Protect patient privacy and confidentiality in accordance with HIPAA and organizational policies.
• Perform other duties consistent with the role, as assigned.

Benefits

• Paid time off starting at four weeks for full-time employees.
• 12 paid holidays per year.
• Medical, dental, vision, and life insurance, including an HSA with employer match.
• Continuing medical education reimbursement for eligible roles.
• 401(k) program with employer matching up to 4% of contributions after six months of tenure.
• Paid parental leave.
• Training and development program, beginning with onboarding and continuing throughout employment.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed