Pharmacy Care Coordinator, MA (Contract to Perm)

Evergreen Nephrology • Brooklyn Center, MN

6d • $23 - $27 • Hybrid

About The Position

Evergreen Nephrology is hiring a Pharmacy Care Coordinator to support the launch and operation of its pharmacy program for patients with chronic kidney disease and other complex chronic conditions. The program connects patients with a specialized mail-order pharmacy that provides date- and time-sorted multi-dose medication packs, home delivery, automatic refill coordination, and scheduled check-in calls to support medication adherence and address prescription changes.

The coordinator works onsite at a partner practice and by phone as needed, serving as a patient-facing representative of the pharmacy care team. The role explains the service, answers questions, provides patient materials, and supports informed enrollment. The coordinator works with providers, clinical staff, patients, and the pharmacy partner to obtain consent, complete enrollment, coordinate medication access and pharmacist-led services, and maintain accurate records in the electronic health record and other systems. This is a hybrid position with some schedule flexibility based on patient scheduling needs. The position is based at Kidney Specialists of Minnesota in Brooklyn Center, Minnesota.

Requirements

• Current Medical Assistant certification (CMA/RMA).
• Patient-facing healthcare experience in a clinical, pharmacy, care coordination, or patient support setting.
• Comfort and proficiency working with an electronic health record (EHR/EMR).
• Strong interpersonal and communication skills, including the ability to build trust and engage patients in person and by phone.
• Ability to work onsite at practice locations and reliable transportation as required.
• Working knowledge of HIPAA and demonstrated commitment to protecting patient privacy and protected health information.
• Intermediate skills with Microsoft Office products, including Outlook and Teams.
• Ability to work effectively in a primarily remote environment.
• Home internet capable of at least 25 Mbps download and 10 Mbps upload; cable, fiber, or DSL connections hardwired to the internet device are recommended.
• Work from a dedicated space without ongoing interruptions to protect member PHI and HIPAA information.

Nice To Haves

• Experience with chronic kidney disease, nephrology, or complex chronic care populations.
• Bilingual English/Spanish skills.
• Experience with point-of-service enrollment, consent capture, or tablet-based intake workflows.
• Experience in a telephonic or call-center-based outreach environment.
• Background in care navigation, including connecting patients to community resources and addressing social determinants of health.
• Familiarity with common chronic disease medications and prescription coverage terminology.

Responsibilities

• Represent Evergreen onsite at partner practices and meet patients after providers introduce the pharmacy service.
• Explain the pharmacy offering, answer questions, and provide co-branded patient collateral.
• Use approved messaging and supporting materials to engage patients and support informed enrollment decisions.
• Obtain and document patient consent and gather information needed for enrollment.
• Update the patient's preferred pharmacy in the EHR, trigger electronic prescriptions to the pharmacy partner, and accurately document consent or decline.
• Conduct telephonic outreach to patients who do not have an office visit or cannot be supported onsite, and complete enrollment or document declines.
• Document patient interactions, outreach attempts, enrollment decisions, and coordination activities in clinical and operational systems.
• Coordinate between patients, practice and provider staff, and the pharmacy partner to support smooth handoffs and continuity of care.
• Protect patient privacy and confidentiality in accordance with HIPAA and organizational policies.
• Perform other duties consistent with the role, as assigned.

Benefits

• Paid time off starting at four weeks for full-time employees.
• 12 paid holidays per year.
• Medical, dental, vision, and life insurance.
• Health Savings Account with employer match.
• Continuing medical education reimbursement for eligible roles.
• 401(k) program with employer matching up to 4% of contributions after six months of tenure.
• Paid parental leave.
• Training and development program beginning with onboarding and continuing throughout employment.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed