Pharmacy Applications Administrator

Advantage Healthcare Services•Huntington Beach, CA

1d•Remote

About The Position

The Pharmacy Applications Administrator is responsible for the day-to-day technical administration, configuration, support, and optimization of pharmacy applications that enable delivery, inventory, billing, and related operational workflows. Reporting to the Vice President of Technology, this hands-on system administrator supports key platforms including DigitalRx, Platform, SureCost, and RxBB, and is responsible for technical and integration architecture, APIs, interfaces, data flows, user access, patching, upgrades, testing, documentation, and Tier 2/3 support. The role partners with pharmacy operations, compliance, technology teams, vendors, and the Help Desk to maintain reliable, secure, integrated, and scalable application services and enable effective Tier 1 support. It supports behavioral health pharmacy operations and business growth, including new facilities and programs, system transitions, and data conversions. Work is primarily remote, with periodic travel to company headquarters and facility sites as needed.

Requirements

Minimum of 2 years of experience in specialty pharmacy operations, including DigitalRx systems administration, reporting, workflow support, and integrations.
Strong organizational, documentation, and reporting abilities, with attention to accuracy, consistency, and follow-through.
Strong analytical and problem-solving skills, including the ability to gather, organize, and interpret information to resolve system, workflow, and process issues.
Effective communication skills to provide clear updates, training, and guidance to employees and stakeholders at all organizational levels.
Ability to collaborate with clinical, operational, billing, compliance, technology, and vendor teams.
Self-motivated, productive, and able to take ownership of projects, service requests, system improvements, and follow-up.
Ability to build and maintain working relationships with vendors, internal team members, facility leaders, and end users.
Customer-service orientation and commitment to responsive support, user adoption, stakeholder satisfaction, and continuous improvement.
Ability to manage competing priorities and maintain quality in a fast-paced, multi-site healthcare environment.
Demonstrated ability to work under pressure, manage competing priorities, and meet deadlines.
Independent thinking and sound judgment, including the ability to analyze issues, recommend solutions, and present complex information clearly.
Exceptional analytical skills, meticulous attention to detail, and ability to explain technical concepts in practical terms to non-technical stakeholders.
Strong written and verbal communication skills, including clear, concise, and timely updates on critical issues.
Ability to collaborate effectively with internal teams, facility leaders, vendors, and end users.

Nice To Haves

Bachelor’s degree in healthcare systems, healthcare administration, information systems, technology, or a related field.
5 or more years of experience supporting clinical systems, pharmacy technology, pharmacy applications, or related operational platforms in a healthcare environment.
Experience configuring, supporting, or optimizing systems for pharmacy documentation, onboarding/offboarding, care coordination, billing, e-prescribing, reporting, or compliance workflows.

Responsibilities

Administer and support pharmacy, delivery, inventory, billing, and related pharmacy management systems.
Own and maintain the technical architecture of DigitalRx, SureCost, Platform, RxBB, and related clinical and pharmacy systems.
Design, document, administer, and troubleshoot integration architecture, including APIs, interfaces, file transfers, data mappings, system dependencies, and data flows.
Analyze operational workflows, gather user requirements, and implement scalable process improvements.
Design, maintain, and update reports, dashboards, templates, forms, and electronic records.
Provide Tier 2/3 application and integration support; train Help Desk staff for Tier 1 support; and maintain Tier 1 documentation, troubleshooting guides, escalation criteria, and knowledge articles.
Perform technical administration, monitoring, configuration, patching, upgrades, release validation, maintenance, and troubleshooting; coordinate with vendors and internal teams to resolve incidents, problems, defects, and integration failures.
Administer electronic prescribing access, user accounts, roles, permissions, system setup, templates, and documentation workflows.
Configure systems for new facilities, programs, and operational initiatives while maintaining consistent data standards and scalable practices.
Guide pharmacy users on recordkeeping, behavioral health data standards, application workflows, and training needs.
Support mergers, acquisitions, pharmacy transitions, and system consolidations through data conversion planning and execution, source-to-target mapping, data validation, record reconciliation, exception documentation, and remediation coordination.
Contribute to data-driven projects supporting strategic planning, clinical program development, operational performance, and compliance readiness.
Travel to facility sites as needed for go-lives, training, system support, and optimization.
Perform other duties as assigned.