Pet Resource Specialist

Maui Humane Society • Wailuku, HI

11d • $19 - $21

About The Position

Maui Humane Society is an open-admissions animal shelter serving cats, dogs, rabbits, guinea pigs, turtles, and other animals. The organization provides veterinary and routine care, helps surrendered animals find homes, delivers humane law enforcement, education and outreach, and offers programs to help people retain their pets, as well as low-cost spay and neuter surgeries.

The Pet Resource Specialist is the primary point of contact for walk-in visitors, supports shelter inquiries, and provides services to the community. The role calls for strong, nonjudgmental customer service and the ability to lead difficult conversations with highly emotional people. The specialist works with a team and receives training.

Requirements

• Strong customer-service communication skills, both externally and internally.
• High comfort level interacting with animals.
• Ability to use multiple computer programs efficiently.

Nice To Haves

• Experience in animal welfare.
• Experience with shelter software; PetPoint is preferred.
• Animal-handling experience, especially in a professional setting such as boarding, grooming, or veterinary care.
• Medical office experience.
• Social services experience.

Responsibilities

• Provide a positive community experience in all transactions.
• Process data and payments in shelter software.
• Intake surrendered animals, including animals being surrendered for euthanasia.
• Document animal behavior and transport animals throughout the shelter.
• Schedule and intake a high volume of surgeries.
• Prepare animals for cremation.

Benefits

• Medical benefits at no cost to the employee.
• Dental and vision benefits at low cost.
• Flexible spending account (FSA).
• 401(k) with employer match.
• Student loan forgiveness eligibility.
• Performance pay raises.
• Regular supportive feedback.
• Career growth.
• Training in animal welfare.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed