Pet Resource Program Manager

Loudoun County Government • Leesburg, VA

1d • Onsite

About The Position

Loudoun County Animal Services (LCAS) is hiring its inaugural Pet Resource Program Manager to shape and expand community support services that help people keep their companion animals safe, healthy, and at home. The manager will oversee existing programs, develop new approaches to community-based support, work with partner agencies, and help remove barriers to accessing resources. The work supports pet retention, pet food access, intake diversion, emergency housing, and other services intended to prevent unnecessary shelter surrenders and preserve the human-animal bond.

The position will assess program effectiveness and unmet needs using data and community feedback. A first-year priority is developing performance measures and program goals, including for LEASH, LCAS’s safe haven program for pet owners experiencing crisis. The manager will analyze intake and retention data and develop long-term strategies that respond to community needs. The role calls for an empathetic, nonjudgmental approach informed by trauma awareness and an understanding of systemic barriers.

The position is primarily based at the Leesburg facility, with fieldwork anticipated as services develop. Some evening and weekend work may be required, and participation in Loudoun County’s annual Point in Time count is part of the role. The position may require working any shift or being called in outside normal office hours. Hiring salary is commensurate with experience.

Requirements

• Bachelor’s degree and three years of related work experience, or an equivalent combination of education and experience.
• Valid driver’s license and good driving record.
• Must pass required background checks, including fingerprinting, NCIC, criminal, credit, and DMV checks, and a pre-employment physical exam including drug screening and TB test.
• Must begin a rabies pre-exposure vaccination series immediately upon hire unless proof of prior vaccination is provided.
• Must not have unmanageable allergies to, or fear of, common companion animal species, including cats, dogs, reptiles, guinea pigs, and rabbits.
• Obtain Incident Command System 100, 200, 700, and 800 certifications within six months of hire.
• Obtain Fear Free handling certification within six months of hire.
• Obtain Crisis Intervention Team and Mental Health First Aid (Youth and Adult) certifications within 12 months of hire.
• Ability to work any shift, including evenings and weekends, and potentially be called in outside normal office hours.
• Ability to work in conditions that may include contagious diseases, parasites, noxious fumes and chemicals, fractious animals, fall hazards, loud and repetitive noises, zoonotic disease, and unpleasant smells.
• Ability to handle client reactions and emotions associated with euthanasia and pet loss.

Nice To Haves

• Bilingual in Spanish is strongly preferred.
• Experience in human services, animal welfare, or a related field.
• Training and experience in trauma-informed practices.
• Working knowledge of community-based safety-net programs.
• Familiarity with the Pets for Life model and its relationship-based, nonjudgmental, equitable service approach.

Responsibilities

• Oversee existing Pet Resource Program services and help develop innovative, community-based support.
• Lead initiatives focused on pet retention, pet food access, intake diversion, emergency housing, and other resources for families facing difficult circumstances.
• Work collaboratively with partner agencies and help connect community members with assistance.
• Identify barriers to services and help LCAS reach people who may not know where to seek support.
• Use program data and community feedback to assess effectiveness, identify unmet needs, and guide future services.
• Develop meaningful performance measures and program goals, including for the LEASH safe haven program.
• Analyze intake and retention data, identify opportunities for improvement, and develop long-term program strategies.
• Participate in Loudoun County’s annual Point in Time count.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager