Pest Control Customer Service Representative

Green Lawn Fertilizing/Green Pest Solutions • West Chester, PA

2d • Remote

About The Position

Green Pest Solutions is hiring a Customer Service Representative to provide customer support and assist field technicians in a fast-paced, team-focused environment. The role handles inbound and outbound customer communications, resolves service issues, supports scheduling and dispatch, and maintains customer and service records. The schedule is Monday through Friday, 10:30 AM to 7:00 PM, with occasional Saturday hours during peak seasons. The position is remote, with occasional travel to headquarters in West Chester, Pennsylvania.

Requirements

• At least 3 years of experience in customer service or a call center role.
• Proficiency in Microsoft Office, especially Outlook, Excel, and Word.
• Excellent written and verbal communication skills, including professional grammar and tone.
• Strong attention to detail and high accuracy in data entry.
• Ability to multitask and prioritize in a busy, fast-paced setting.
• Positive, team-first attitude and strong problem-solving skills.
• Comfort with remote work and occasional travel to headquarters in West Chester, Pennsylvania.
• Ability to pass a background check, including criminal and drug screening review.

Responsibilities

• Handle up to 100 or more inbound and outbound phone calls per day, answering service questions, scheduling services, and conducting follow-ups.
• Deliver customer service by phone, email, and other communication channels.
• Enter data and manage account updates, service requests, and cancellations in the customer management system.
• Create and review Excel-based reports and service logs.
• Support field technicians by managing dispatch, scheduling, and customer updates.
• Participate in team meetings and contribute to process improvements.
• Maintain professionalism and empathy during customer interactions.

Benefits

• Competitive weekly pay and an on-demand pay option.
• Full health benefits, including medical, dental, vision, life, and disability insurance.
• 401(k) with company match.
• Paid training, holidays, and time off.
• Formal Leadership Development Program for long-term growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed