(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper supports Membership by sharing information about Membership benefits, promoting Company products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, locating and pulling merchandise, scanning items, wrapping and palletizing orders, verifying order and invoice accuracy, securing items until Members arrive, and following up on out-of-stock merchandise. The Personal Shopper provides Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting Company products and services. The position maintains facility safety by following safety standards and procedures, conducting safety sweeps, following forklift spotting and hazardous-material handling and disposal procedures, adhering to steel standards, and correcting or reporting unsafe conditions to Management. It also involves completing work assignments and priorities using policies, data, and resources; collaborating with managers, coworkers, customers, and other business partners; communicating progress; and identifying improvement opportunities. The associate is expected to uphold company policies, procedures, ethics, and integrity, and to embody the stated values of Respect the Individual, Act with Integrity, Serve our Customers and Members, and Strive for Excellence. This includes building trusting relationships, communicating positively, helping develop others, holding oneself and others accountable, making informed decisions, learning, and supporting continuous improvement and change.
Responsibilities
- Support Membership by explaining benefits, promoting products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Maintain facility safety by conducting safety sweeps, following safety and forklift spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling and scanning items, wrapping and palletizing orders, checking accuracy, securing orders for Member pickup, and following up on out-of-stock merchandise.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Complete work assignments and priorities using policies, data, and resources; collaborate with business partners; communicate progress; and identify or recommend improvements.
- Follow company policies, procedures, and standards of ethics and integrity, including use of the Open Door Policy and related action plans.
- Support a respectful, inclusive, accountable, customer-focused, and improvement-oriented workplace by building relationships, communicating effectively, helping develop others, making informed decisions, and adapting to change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
