(USA) Personal Shopper Lead - Sam's

Walmart • Gardena, CA

11d • $23 - $31 • Onsite

About The Position

The Personal Shopper Lead supervises associates and oversees Sam’s Club ecommerce and Club Pickup operations. The role assigns duties, communicates goals, trains and guides associates, supports staffing and scheduling, provides feedback, and helps resolve member complaints. It oversees ecommerce programs such as Club Pickup and Ship From Club, monitors online customer feedback, audits orders and performance, and escalates unresolved issues. The lead supports operational improvements by using performance indicators to identify gaps, improve productivity and quality, and ensure appropriate coverage at pickup locations.

The position also provides member service, helps members use self-service technology and make purchasing decisions, and maintains the sales floor and merchandise presentation. It oversees picking and staging pickup orders, ensures equipment readiness, and promotes safety, compliance, and ethical conduct. The role develops and implements processes with managers, coworkers, customers, and business partners, and leads and participates in teams while mentoring associates and supporting change.

The position is based at the Sam’s Club at 1399 W Artesia Blvd, Gardena, California. The hourly wage range is $23.00 to $31.00, with possible premiums of $0.35 to $3.00 per hour in qualifying circumstances. The actual rate will meet or exceed applicable minimum wage requirements.

Requirements

• Must be 18 years of age or older.
• Must successfully complete all job-required training and assessments within the prescribed time period if selected for the position.

Responsibilities

• Assist management in supervising associates by assigning duties, communicating goals, training, providing direction and feedback, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation.
• Help resolve member complaints and issues in accordance with company guidelines, and support the Open Door Policy.
• Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, following steel standards, and correcting or reporting unsafe situations.
• Oversee ecommerce programs, including Club Pickup and Ship From Club; audit online customer feedback, resolve complaints, escalate unresolved issues, identify trends, and support solutions.
• Supervise associates supporting ecommerce programs by training them, providing resources, assigning duties, communicating goals, and ensuring pickup-location coverage.
• Execute Club Pickup plans and processes by monitoring key performance indicators, auditing orders, ensuring equipment readiness, touring the Club to evaluate performance, and training and supporting associates.
• Support projects that improve Club Pickup efficiency by using performance indicators and leadership insight, modeling proper picking and loading, evaluating project execution, identifying gaps, implementing solutions, improving productivity and quality, and communicating staffing needs.
• Provide member service by identifying needs, helping with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services.
• Maintain sales-floor conditions and merchandise presentation by handling claims and returns, zoning, stocking and organizing merchandise, maintaining displays, removing damaged goods, signing and pricing items, and identifying shrink and damage.
• Oversee picking and staging of Club Pickup orders and ensure products are selected and staged according to company policies and procedures.
• Develop, communicate, and implement processes and practices by collaborating with business partners, analyzing information, monitoring results, and addressing improvement opportunities.
• Promote compliance with company policies, procedures, and ethical standards; model their application, support action plans, and help management address ethical and compliance issues.
• Lead and participate in teams by coordinating assignments, sharing resources and information, providing advice and support, meeting timelines and quality expectations, and helping others adapt to change.
• Model the company’s stated values by respecting individuals, building trusting relationships, mentoring others, acting with integrity, serving members, and pursuing continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits for eligible full-time and part-time associates, including programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed